Adobe Analytics Logo
Adobe Analytics Logo
Adobe Systems

Adobe Analytics

Composite Score
8.1 /10
CX Score
8.4 /10
Adobe Analytics
8.1 /10

What is Adobe Analytics?

Adobe empowers marketing, product, and business teams with insights to understand their customers and the journeys they take across channels, products, content, and services. Their advanced analytics solution was purpose-built to let your teams deliver and evaluate exceptional customer experiences - faster.

Company Details


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Awards & Recognition

Adobe Analytics won the following awards in the Customer Intelligence category

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Adobe Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Analytics?

8% Negative
6% Neutral
86% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Includes Product Enhancements

Feature Ratings

Average 84

Data Visualization

87

Audience Demographics

87

Audience Segmentation

85

Customer Journey Modelling

85

Anomaly Detection

85

Cross Channel Attribution Analysis

85

Real Time Workflow Automation

83

Predictive Analytics

83

Conversion Analysis

82

API Framework

81

Metadata Management

79

Vendor Capability Ratings

Average 82

Quality of Features

88

Vendor Support

86

Ease of Customization

86

Business Value Created

84

Ease of Data Integration

83

Breadth of Features

83

Ease of Implementation

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Ease of IT Administration

78

Availability and Quality of Training

77

Adobe Analytics Reviews

Eric Andrew H.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Incredibly powerful tool if you invest the time

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

Adobe Analytics offers more customization options and deployment configurations than any other web/digital analytics tool I've encountered. It also offers a wider range of visualization and analysis tools than most competitors.

What is your favorite aspect of this product?

Meta-data management combined with anomaly detection alerting is the best aspect of Adobe Analytics, in my opinion. With these two features I have been able to provide both top-down and bottom-up performance tracking of marketing channels, tactics, and other key data slices. Alerts based on anomaly detection help quickly identify problems that need immediate attention or opportunities to optimize successful tactics.

What do you dislike most about this product?

Analyzing average or precise time between events or metrics is a very manual and difficult process to implement.

What recommendations would you give to someone considering this product?

To properly extract value from this tool, you need more than just initial implementation support. Plan to invest in both technical and analytical acumen. There is a steep learning curve to such a complex product, but the payoffs and benefits are worthwhile if you make the investment.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Under Delivered
  • Charges for Enhancements
  • Leverages Incumbent Status

Emma B.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

It's an SEO evaluation for our service website

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

It is simple to use, in my opinion, because you may design your own dimensions and indicators. You may generate the data you want to see by planning ahead of time the events and goals you want to evaluate independently. Because you may easily mix measurements and indicators, you can investigate with some freedom. This is the next suggested tool after Google Analytics. It enables for a more in-depth examination when utilized in conjunction with Google Analytics.

What is your favorite aspect of this product?

It is possible to exhibit a series of motions such as real-time, users, customer acquisition, activities, and conversions.The tool, in particular, may be used in place of other Adobe and third-party products since the reporting function can be altered independently and has been strong since the free analytics tool that assisted in the production of audience-pleasing reports. As a result, it is a useful tool for further in-depth study. Even though the KPIs are addressed in periodic meetings, once the format is chosen, the needed data comes at any time, which is convenient.

What do you dislike most about this product?

For a newcomer, the user interface is difficult to understand and takes some time to get used to. I suppose there is a substantial upfront charge. As a result, I feel it is difficult to rely solely on large-scale sites.

What recommendations would you give to someone considering this product?

Examine the process that leads to conversion. Hypotheses may be evaluated to some extent, such as where on the site the reason for the recall is due to ad effectiveness assessment. Furthermore, work may be done in Adobe Analytics without the need to install a separate email newsletter or ad effectiveness monitoring system. The website analysis is important for creating monthly numerical reports and analyzing user behavior. You may check the current condition of the site by selecting the index you want to see ahead of time and exporting the table on a regular basis.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akshay S.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Fantastic product !!

Likeliness to Recommend

10 /10

What differentiates Adobe Analytics from other similar products?

Level of details provided are great

What is your favorite aspect of this product?

Ability to monitor and access the data

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Updates can be better

Pros

  • Enables Productivity
  • Unique Features
  • Caring
  • Respectful

Cons

  • Less Efficient Service

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