Adobe Analytics Logo
Adobe Analytics Logo
Adobe Systems

Adobe Analytics

Composite Score
8.1 /10
CX Score
8.4 /10
Adobe Analytics
8.1 /10

What is Adobe Analytics?

Adobe empowers marketing, product, and business teams with insights to understand their customers and the journeys they take across channels, products, content, and services. Their advanced analytics solution was purpose-built to let your teams deliver and evaluate exceptional customer experiences - faster.

Company Details


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Awards & Recognition

Adobe Analytics won the following awards in the Customer Intelligence category

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Adobe Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Analytics?

8% Negative
6% Neutral
86% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Includes Product Enhancements

Feature Ratings

Average 84

Data Visualization

87

Audience Demographics

87

Audience Segmentation

85

Customer Journey Modelling

85

Anomaly Detection

85

Cross Channel Attribution Analysis

85

Real Time Workflow Automation

83

Predictive Analytics

83

Conversion Analysis

82

API Framework

81

Metadata Management

79

Vendor Capability Ratings

Average 82

Quality of Features

88

Vendor Support

86

Ease of Customization

86

Business Value Created

84

Ease of Data Integration

83

Breadth of Features

83

Ease of Implementation

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Ease of IT Administration

78

Availability and Quality of Training

77

Adobe Analytics Reviews

Daichi K.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Extensive, very adaptable

Likeliness to Recommend

10 /10

What differentiates Adobe Analytics from other similar products?

The tool has many features and metrics that can be tracked and is not limited like other vendors. Adobe Analytics has evolved over the years to become a model for what the ecosystem of data analytics tools and services should look like for organizations that rely on data and leverage it to make decisions. Adobe Analytics is no longer just a system for marketing teams as it used to be, but is now widely used by IT teams to provide technical solutions and delivery through the expanded use of API-driven programming and Expand BI data visualization systems. extensive configuration options for data acquisition and processing.

What is your favorite aspect of this product?

Connecting with various visualization tools is particularly easy so that data can be mapped to our needs. We use Adobe to quickly identify customer trends on our website and use those insights to improve the user experience and grow our business. Adobe's real strength is its ability to democratize data for everyone in the organization. Reports that used to take days to generate with SQL can be generated in less than 5 minutes by someone with no SQL knowledge. Of course, Adobe Analytics must first and foremost measure itself against Google Analytics. This is where the Adobe solution scores with extensive.

What do you dislike most about this product?

It is a bit difficult to navigate and it takes good hours of work to understand the tool well. There are not many resources for the free version to understand and troubleshoot the tool. The success of an organization's analytics platform depends heavily on its implementation. While Adobe's documentation is solid, there is a lack of personal support. Sometimes I feel like the Adobe team is more interested in selling you more products than making sure the products you are paying for work. The lack of easily accessible and comprehensibly prepared standard reports is particularly noticeable when Google Analytics is to be replaced enterprise-wide

What recommendations would you give to someone considering this product?

Analysis Workspace is an excellent work surface for all those who like to do "number crunching", but it is also suitable for creating dashboards or regular reports. With a dedicated team in the background, Adobe Analytics can show its strengths, especially in the enterprise area. Ultimately, the standard questions in web analytics: Campaign tracking: tags on advertising media can be used to identify which advertising media are performing well. Usage summary: we can see which pages are visited how often and how far users scroll.This can be used to analyze content relevance.User diary analysis: ideally, you can also look at user journeys.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anshu K.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Auto-Tracking Mode lets you automatically track.

Likeliness to Recommend

6 /10

What differentiates Adobe Analytics from other similar products?

Adobe Analytics is less intuitive than Google Analytics but is much easier to share with other users. In Google Analytics Third-party integration Works well with data analysis languages like R and Python. Adobe Analytics is in Continuous improvement in integrating with third-party tools.

What is your favorite aspect of this product?

I’m going to have to go with Photoshop because they have pretty easy tutorials to follow, and allows you to make thumbnails like this with the help of GFX packs and a fun little feature called “blending options”

What do you dislike most about this product?

I don’t have that much money nor time to purchase software so I crack it instead. It comes down to two contenders: Premiere Pro and Photoshop.

What recommendations would you give to someone considering this product?

The Introduction to Recommendations webinar includes an in-depth exploration of how to leverage the value of Adobe Target Recommendations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Effective Service

Cons

  • Commodity Features

NATHANIEL C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

The best And Powerful Analytics Platform

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

Adobe Analytics is easy to use. The platform can hold a huge dataset. It is very accurate in its analytics.

What is your favorite aspect of this product?

The fearture called anomaly detection is very helpful because it helps to expose web traffic activity that is not normal. We get alerts when there are anomalies in the analytics. Integrates with our CRM. The reporting fearture is accurate and detailed. For data analysis there are many options like the flow charts , fallouts and conversion funnels. Does analytics for campaigns. The segmentation within the tool for reporting is very insightful.

What do you dislike most about this product?

There is nothing to dislike about Adobe Analytics.

What recommendations would you give to someone considering this product?

Adobe analytics has been very helpful in bringing insight to our data. I highly recommend Adobe Analytics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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