What is Ada?
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Other Integrations
Personalized Service
Workflow Processing
Learning and Adaptability
Leads Generation
Intent Extraction
Artificial Intelligence Engine
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Availability and Quality of Training
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Breadth of Features
Ada Reviews
Josiah M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Ada - A Powerful and Customizable Virtual Assistan
Likeliness to Recommend
What differentiates Ada from other similar products?
With Ada, it's all about self service for customers. In addition, the software also makes conversations personal which is a plus for both clients and the business.
What is your favorite aspect of this product?
Ada comes with a great User Interface The software is affordable I like the conversation personalization aspect The software is easy to understand for both the customer and business
What do you dislike most about this product?
Ada has offered all that we need for a tool in it's category. No worries
What recommendations would you give to someone considering this product?
For a virtual assistant that is tested and proven, Ada is the tool. It's affordable, offers amazing features and using it is easy too.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Luis R.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Feb 2022
Easy to use, would recommend using
Likeliness to Recommend
What differentiates Ada from other similar products?
Ease of use, fast adaptability
What is your favorite aspect of this product?
How easy it is to use
What do you dislike most about this product?
No comments
What recommendations would you give to someone considering this product?
Try to learn as much as you can to develop skills using the product rather than focusing on doing the same 1-2 tasks
Pros
- Enables Productivity
- Caring
- Transparent
- Helps Innovate
Cons
- Leverages Incumbent Status
Amanda K.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2022
Amazing support + 50% reduction in chat wait times
Likeliness to Recommend
What differentiates Ada from other similar products?
The Ada team is without a doubt the most supportive and engaged vendor I've ever worked with. We launched our chatbot on an incredibly expedited timeline (34 days including the Christmas break) and they not only worked closely with us to hit our launch date, but have been there to support us and share best practices every step of the way since.
What is your favorite aspect of this product?
Ada's back end is intuitive and easy to learn and use. We're also able to feed customer data into Ada so that we can surface different versions of an answer to different customers, as well as route them to different support channels based on eligibility and hours of operation.
What do you dislike most about this product?
We've experienced various issues with Ada's Zendesk integration, but the Ada team has bent over backwards to help us investigate and resolve issues.
What recommendations would you give to someone considering this product?
You won't regret saying yes to Ada!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity