What is Ada?
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Other Integrations
Personalized Service
Workflow Processing
Learning and Adaptability
Leads Generation
Intent Extraction
Artificial Intelligence Engine
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Vendor Support
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Breadth of Features
Ada Reviews
Gatitu M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
A Multi-purpose Virtual Assistant
Likeliness to Recommend
What differentiates Ada from other similar products?
What makes Ada special is that it is both a great chatbot and a virtual assistant. It does this really well and comes at no additional cost and therefore good value for money.
What is your favorite aspect of this product?
I like how Ada simplifies conversations and makes conversations custom so as to meet and address every customer needs. It basically helps customer so self help themselves whenever they have queries. It saves business money and time while ensuring customers don't have to wait too long to have their needs addressed
What do you dislike most about this product?
Ada has been great and no bad experiences.
What recommendations would you give to someone considering this product?
Ada is both a good chatbot and a valuable virtual assistant. Therefore if you need either or both capabilities, this software is what you need. It's affordable and effective in every way.
Pros
- Performance Enhancing
- Unique Features
- Effective Service
- Caring
Jasen S.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
HUGE help with ticket volumes
Likeliness to Recommend
What differentiates Ada from other similar products?
I have not worked much with other similar products, but Ada has been a major help in providing users with self-serve options to avoid having to write in, or collecting all necessary information required should a ticket be required.
What is your favorite aspect of this product?
Flexible bot can be programmed to be fun and silly where it makes sense.
What do you dislike most about this product?
Still waiting on Twitter linking.
What recommendations would you give to someone considering this product?
Initial setup and training can be pretty quick, but it can take a dedicated user quite a while to really dive into all that Ada is capable of.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing