What is Ada?
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Other Integrations
Personalized Service
Workflow Processing
Learning and Adaptability
Leads Generation
Intent Extraction
Artificial Intelligence Engine
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Availability and Quality of Training
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Breadth of Features
Ada Reviews
Murimi K.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2022
A Must Have Virtual Assistant For Business
Likeliness to Recommend
What differentiates Ada from other similar products?
Ada makes self-service a reality. Our clients can easily managee their account, access the knowledge base center and when they need direct assistance, shooting a direct message is easy as well.
What is your favorite aspect of this product?
I like how Ada personalizes conversations and makes it easy for clients to manage and customise their accounts. Getting a human to handle issue is also easy as they can shoot a message anytime. Using Ada is easy on both sides
What do you dislike most about this product?
Ada has been amazing and I have zero hates.
What recommendations would you give to someone considering this product?
Ada is a great virtual assistant and can as well be used as a chatbot. It's affordable and works amazingly well. i recommend it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Augustus F.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Excellent product, extensive possibilities
Likeliness to Recommend
What differentiates Ada from other similar products?
Extensive language implementation, multiple systems integration
What is your favorite aspect of this product?
Simple and adaptable interface, highly customizable work flows, excellent contingency planning options specific to our business.
What do you dislike most about this product?
Unique Learning curve becoming accustomed to interface and specifications for set up and understanding limitations.
What recommendations would you give to someone considering this product?
Ensure solid understanding of what you want the bot to do before implementation, mapping out phases beforehand will save you time when you begin to build out and expand the bot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Quoc Tuan H.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2022
Fantastic virtual assistant product!
Likeliness to Recommend
What differentiates Ada from other similar products?
Great prpduct support
What is your favorite aspect of this product?
Training and creating content
What do you dislike most about this product?
Better implementation of translation
What recommendations would you give to someone considering this product?
Nothing comes to mind
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing