What is Ada?
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Other Integrations
Personalized Service
Workflow Processing
Learning and Adaptability
Leads Generation
Intent Extraction
Artificial Intelligence Engine
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Vendor Support
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Breadth of Features
Ada Reviews
Njoki G.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Very Affordable and Fantastic Features
Likeliness to Recommend
What differentiates Ada from other similar products?
Ada comes with some self service features that allows customers to complete some tasks on their own including account upgrade and updating account information.
What is your favorite aspect of this product?
I like that the software is affordable. It's easy to use and helps in personalizing conversations. The software makes customer business interactions easy. It's a multi-purpose software
What do you dislike most about this product?
No dislikes as Ada has really met our needs.
What recommendations would you give to someone considering this product?
For virtual assistants, I recommend Ada. It's simple yet offers amazing features and it's affordable. It personalizes conversations and helps clients better interact with the business and can as well complete a few things on their own including account information update.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Erick S.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2022
It supports getting leads, sometimes great ones
Likeliness to Recommend
What differentiates Ada from other similar products?
Ada was more intuitive to use than other similar lead generators. CRM software's that I looked for in the market. The training videos and the amount of "how to" videos in YouTube + recommendations from different social channels was a key differentiator among the competition.
What is your favorite aspect of this product?
When we get a perfect lead to our products and it identifies a true user for us is almost a done deal and we get sales from it
What do you dislike most about this product?
We get leads that do not really fit our value proposition, its hard to distinguish in the platform what will be a good lead vs a bad lead.
What recommendations would you give to someone considering this product?
Understand your value proposition to identify your final user extremely well so ADA can do its work, the more we play with this the better we are getting. Its a work in progress getting it right is a continues process.
Pros
- Helps Innovate
- Continually Improving Product
- Client Friendly Policies
- Trustworthy
Chege M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Amazing Capabilities With Ada
Likeliness to Recommend
What differentiates Ada from other similar products?
Ada betters interactions by personalizing conversations. With this software, customer are also able to do a few things on their own.
What is your favorite aspect of this product?
Using Ada is easy and the software is easy to customize. The software allows customers to accomplish a few tasks on their own. The software is relatively affordable. It's seamless to deploy
What do you dislike most about this product?
Ada offers great features and hasn't been a disappointment in any way
What recommendations would you give to someone considering this product?
I recommend Ada because it's customizable and it makes customer interactions personal and using it is easy. The software also comes at a manageable cost which makes it ideal for business.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity