What is ActiveCampaign?

It is a All-in-one marketing platform where the business grows, and saves time with a seamless experience. It is done through 3 main categories Email marketing, Marketing automation and Sales & CRM.

Company Details


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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
2% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Includes Product Enhancements
  • Security Protects

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

88

Text Messaging

87

Segmentation

87

Dynamic Content

86

Campaign Management

86

Contact Database

86

Content Authoring

85

SPAM Compliance

85

A/B Testing

84

Basic Reporting and Analytics

83

Vendor Capability Ratings

Average 84

Ease of Implementation

98

Usability and Intuitiveness

98

Quality of Features

96

Availability and Quality of Training

95

Ease of Customization

95

Ease of IT Administration

95

Breadth of Features

94

Vendor Support

94

Business Value Created

93

Ease of Data Integration

93

Product Strategy and Rate of Improvement

90

ActiveCampaign Reviews

Fedor L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Easily automate contest and campaign reminders

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign allows me to react quickly to contest participation actions with personalized emails. Its email builder is easy to use, and it offers many integrations and real-time behavior automations. I can segment lists dynamically and trigger customized, multi-message sequences that match each individual's interests based on whether they registered, shared daily bonus content, or qualified for different prize tiers.

What is your favorite aspect of this product?

I can efficiently scale tailored conversion opportunities such as discount promotions, special content recommendations, insider offers, and invitations to related follow-on events to both warm new leads and existing contacts. Furthermore, I ensure that no participant is ignored, and I track engagement over time to fine-tune campaigns for maximum impact.

What do you dislike most about this product?

ActiveCampaign offers excellent solutions for automating post-promo nurturing based on behaviors. However, it could provide even more customization flexibility with a couple of additional features. For instance, multi-conditional segmentation logic would allow assigning contacts to tracks based on any combination of attributes and metrics instead of just single behaviors.

What recommendations would you give to someone considering this product?

ActiveCampaign is not perfect, and while rare, minor sync delays or rendering issues may briefly disrupt real-time trigger flows at high email volumes. However, its ability to react to every form of participation across our digital campaigns and then seamlessly nurture contacts based on these actions is unmatched. I highly recommend ActiveCampaign for any marketing team looking to improve lead generation and conversion pipeline growth through campaign automation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Courtney S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

We can easily send an email newsletter with AC

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

When dealing with a large number of contacts, it is much more efficient to use the group selection feature rather than manually entering email addresses into a recipient field. Fast and efficient. All information on opening rates, clicks, etc. of the email newsletter can be found on a single overview page.

What is your favorite aspect of this product?

The ability to view campaign metrics such as open rates, click-through rates, and unsubscribe rates is a nice feature. The ability to recycle campaign designs is another advantage; It saves a lot of time compared to starting from scratch every time.

What do you dislike most about this product?

It is advisable to check the template one last time before submitting it because the UX is not always particularly intuitive and errors do occur. This may seem insignificant, but it was really annoying. I contacted support and they informed me that this is an issue with the developers.

What recommendations would you give to someone considering this product?

My email campaigns were very easy with this service. If you have hundreds or thousands of contacts, you can start by manually adding them or uploading your list. Through automation, I can attract new customers effortlessly. Promote diverse campaigns while cultivating new partnerships and maintaining current dialogues.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Rahul K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Comprehensive System for Automated Marketing

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign focuses its focus unlike others on advanced automation, intelligent segmentation, and multi-channel integration. ActiveCampaign offers us a wide range of functions at a more competitive price

What is your favorite aspect of this product?

I like it because thanks to its tag and rating system, we can segment our contact list efficiently. This allows us to send personalized and relevant messages to each specific segment, increasing the effectiveness of our marketing campaigns. It stands out for its ability to create complex workflows and automate repetitive tasks

What do you dislike most about this product?

The basic plan has a contact limit, which can be an inconvenience if we have a large database. However, we can upgrade to higher plans depending on our needs and budget.

What recommendations would you give to someone considering this product?

ActiveCampaign is suitable for any company that wants to improve its marketing strategy and maintain a closer relationship with its customers. However, it may not be the best option for small businesses with limited budgets, due to contact limits on the basic plan.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service

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