ActiveCampaign Logo
ActiveCampaign Logo
ActiveCampaign

ActiveCampaign

Composite Score
8.1 /10
CX Score
8.4 /10

What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

Company Details

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Awards & Recognition

ActiveCampaign won the following awards in the Customer Relationship Management - Midmarket category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

95 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Transparent
  • Performance Enhancing
  • Reliable

Feature Ratings

Average 83

Activity and Workflow Management

86

Sales Management

86

Marketing Management

86

Collaboration

84

Customer Service Management

83

Lead Management

83

Analytics and Reporting

82

Telephony and Call Center Management

82

Quote Contract and Proposal

82

Account and Contact Management

81

Mobile

76

Vendor Capability Ratings

Average 81

Availability and Quality of Training

84

Ease of Implementation

83

Ease of Customization

83

Business Value Created

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of Data Integration

81

Ease of IT Administration

80

Usability and Intuitiveness

80

Quality of Features

80

Vendor Support

78

ActiveCampaign Reviews

Mantesh C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

The Best Powerful & Scalable Email Marketing Tool

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

Active Campaign differentiates itself from other email marketing platforms like Mailchimp, Zoho, etc.. This tool having through its advanced automation (AI) capabilities, integrated with any CRM, and omnichannel engagement tools. The marketing automation is simply easy to set up. This tool is cost-effective.

What is your favorite aspect of this product?

My favorite part of ActiveCampaign is its automation capabilities. It allows me to create really personalized and sophisticated customer journeys without having to manually manage every step.

What do you dislike most about this product?

The thing I like the least about ActiveCampaign is its learning curve. There’s so much functionality, and while that’s great, it can be overwhelming at first.

What recommendations would you give to someone considering this product?

I would definitely recommend ActiveCampaign if you’re looking for a robust, scalable solution for your marketing and sales processes.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Ogheneochuko I.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Powerful CRM

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

Yes, ActiveCampaign gives you easy-to-build, visual automations that adapt to your customer’s journey—more flexible and smarter than most tools out there. It just works the way you think.

What is your favorite aspect of this product?

My favorite aspect of ActiveCampaign is its automation builder. It's visual, intuitive, and incredibly powerful. You can create smart, personalized customer journeys without needing a tech background. It’s like having your marketing on autopilot!

What do you dislike most about this product?

No, I dint dislike anything about ActiveCampaign

What recommendations would you give to someone considering this product?

Start Simple! Don’t get overwhelmed by all the features, begin with a few key automations (like a welcome series or abandoned cart) and build from there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bruno G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

ActiveCampaign improves your entire CRM process

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

This alternative is especially suitable for companies that need to establish automations and end-to-end workflows for both emails and SMS text messages, offers quality customer service, ensuring that any queries or issues are resolved efficiently, and its performance is true to what is promised, providing users with the confidence that the tools they use operate as described, allowing organizations to optimize their communication and marketing processes, ensuring that every interaction with their customers is effective and well managed, in a business world where agility and accuracy are needed, this platform achieves them.

What is your favorite aspect of this product?

They provide robust tools for automation and contact relationship management, allowing me to effectively connect with my audience, present offers and monitor their reactions and activities, in essence these features are precisely what one would want and anticipate when using a high quality customer relationship management (CRM) system, plus, the ability to personalize communication and segment audiences based on their behavior and preferences offers significant added value, something that not only enhances the customer experience, but also optimizes marketing efforts, allowing companies to tailor their strategies more effectively.

What do you dislike most about this product?

I have been using ActiveCampaign for a while, and while the service itself is satisfactory and meets expectations of it, I have noticed that the new pricing structure does not seem to be aligned with current market trends, this desynchronization can create uncertainty among users, as costs may not reflect the real value offered compared to other available alternatives, and in an environment where competition is intense and companies seek to maximize their return on investment, it is crucial that rates are competitive and fair, thus ensuring customer loyalty and attracting new users.

What recommendations would you give to someone considering this product?

I have recommended this service to numerous people, and they have agreed that it is extremely intuitive, simple to learn and extremely agile, in fact, I can set up a complete email funnel in as little as 30 minutes, without encountering any difficulties in the process, this tool stands out especially for those looking to operate quickly and efficiently, allowing both beginners and more experienced users to take full advantage of its functionalities without a lengthy learning curve, also this ease of use not only saves time, but also allows users to focus on strategy and creativity, rather than dealing with complicated technical processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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