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Emotional Footprint Awards 2022

Retail POS


SoftwareReviews names Revel Systems POS, Dynamics 365 Commerce, and Shopify POS as Retail POS Emotional Footprint Award Winners.


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Retail POS

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Microsoft Corporation

Dynamics 365 Commerce

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

8.8

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

0% Negative 93% Positive
Badge Winner
11Reviews

Revel Systems

Revel Systems POS

Revel’s point of sale and business management platform provides a native cloud technology solution that helps restaurants and retailers deliver a better customer experience, diversify revenue streams, and scale their businesses with ease. Revel has been deployed at tens of thousands of customer locations, and is designed for the needs of growing chains. Revel is committed to client success and strives to be a people-first business, leading with integrity and transparency.

8.7

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

4% Negative 91% Positive
Badge Winner
10Reviews

Shopify

Shopify POS

Shopify POS is an iPad and iPhone-based point of sale service from Shopify. The application allows you to manage your entire online and physical store business using a unified platform. Shopify POS is part of the Shopify eCommerce suite, enabling you to take your business and manage it from everywhere.

8.4

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 88% Positive
Badge Winner
27Reviews

Other Evaluated Vendors


Square, Inc.

Square POS

Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.

8.1

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

3% Negative 86% Positive
132Reviews

NCR Corporation

NCR Counterpoint POS

Run your business. Connect with customers. Sell anywhere. NCR Counterpoint is the specialty retail management system that integrates the front and back offices seamlessly, enabling you to grow your business. Our comprehensive and flexible solution will manage your business's details so you can focus on what truly matters: your customers.

8.0

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

6% Negative 85% Positive
37Reviews

STORIS

STORIS POS

Founded in 1989, STORIS continues to be the leading provider of Retail Software Solutions and Services to the home furnishings industry. Over 400 clients utilize STORIS’ Unified Commerce Solution, which includes point of sale, eCommerce, mobile POS, CXM, inventory management, merchandising, kiosk, business intelligence, supply chain management, accounting, and more.

8.0

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

5% Negative 81% Positive
19Reviews

Lightspeed

Lightspeed eCom

Sell online with a one-stop eCom platform built to grow your business. Harness the power of a revenue stream that never closes its doors. Lightspeed’s fully integrated platform lets you manage your entire business in one place.

7.9

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

7% Negative 86% Positive
13Reviews

NCR Corporation

NCR Silver

NCR Silver is a point of sales systems for small business that is simple to use but powerful enough to help make your dreams a business reality.

7.8

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

3% Negative 81% Positive
13Reviews

enVista

enVista Enspire Commerce Platform

enVista’s cloud-based Point of Sale rapidly scales to grow with your business. Empower your store associates with an omnichannel POS and deliver seamless, personalized shopping experiences to delight customers and exceed expectations.

7.7

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

6% Negative 84% Positive
22Reviews

Oracle

Oracle Retail Xstore Point of Service

Oracle Retail Xstore Point of Service empowers retail staff to provide memorable service levels and build strong customer loyalty in a commerce anywhere world.

7.6

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

5% Negative 79% Positive
99Reviews

COMBASE USA Inc

KORONA POS

Advanced, cloud-based retail POS system that comes with integrated payments, inventory management, and real-time reporting. KORONA is designed for small business who expect the best retail point of sale solution.

7.2

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

11% Negative 82% Positive
27Reviews

First Data Corporate (now Fiserv)

Clover Flex

The flexible solution designed to meet your full range of payment and point-of-sale needs. The Clover Flex is the all-in-one device with the built-in capabilities to help you serve customers better—whether at the counter, in line, at the table or in the salon chair.

7.2

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

4% Negative 75% Positive
15Reviews

For the full list of vendors in this space, click here.

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