Dynamics 365 Commerce Customer Reviews 2023

What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details

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Awards & Recognition

Dynamics 365 Commerce won the following awards in the Retail POS category

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2023 Emotional Footprint Champion

Latest Award, 2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2023

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

12 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

88 Likeliness to Recommend

Up 2
Since last award

93 Plan to Renew

Up 1
Since last award

83 Satisfaction of Cost Relative to Value

Down 1
Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

0% Negative

8% Neutral

92% Positive

Pros

Reliable
Trustworthy
Unique Features
Caring

Feature Ratings

Average 84

Employee Management

89

PCI and EMV Compatible

86

Sales Transactions

85

Cash Register Point of Purchase Devices

85

Employee Mobile

84

Loyalty Program

84

Analytics and Reporting

83

Inventory Control

82

Customer Account Management

81

Online Integrations Web Store

80

Pricing Promotions

78

Vendor Capability Ratings

Average 80

Availability and Quality of Training

100

Usability and Intuitiveness

100

Quality of Features

96

Breadth of Features

92

Business Value Created

92

Ease of Customization

92

Ease of Data Integration

92

Ease of Implementation

92

Ease of IT Administration

92

Product Strategy and Rate of Improvement

92

Vendor Support

92

Also Featured in...

Retail Management

Score 7.7

View Dynamics 365 Commerce in this category (opens in a new tab)

Dynamics 365 Commerce Reviews

Rakesh R.

Role: Information Technology
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Likeliness to Recommend

10 / 10

Kantafu K.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Amazing Capabilities With Dynamics 365 Commerce

Likeliness to Recommend

9 / 10

What differentiates Dynamics 365 Commerce from other similar products?

Unlike other retail POS, Dynamics 365 Commerce is fully customisable makes it irresistible for businesses

What is your favorite aspect of this product?

I like the ease of customizing Dynamics 365 Commerce The software comes with great features making a great retail POS Learning to use it is easy

What do you dislike most about this product?

All has been smooth while using Dynamics 365 Commerce

What recommendations would you give to someone considering this product?

Sincere it's customizable and cost friendly, I recommend Dynamics 365 Commerce to any business in need of such Solution.

Pros

Reliable
Unique Features
Effective Service
Inspires Innovation

Kat M.

Role: Human Resources
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Be patient; it is worth the investment!

Likeliness to Recommend

10 / 10

What differentiates Dynamics 365 Commerce from other similar products?

Most people use Microsoft anyways, so there is that level of comfort there already.

What is your favorite aspect of this product?

It is familiar in a sense and in some aspects, not terrribly difficult.

What do you dislike most about this product?

A better drop down selection; took me some time to naviagate the portal and find what I needed, initially.

What recommendations would you give to someone considering this product?

Def. look into getting a discounted rate if possible- easily acessible program.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Most Popular Dynamics 365 Commerce Comparisons

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Dynamics 365 Commerce

Dynamics 365 Commerce

What is Dynamics 365 Commerce?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dynamics 365 Commerce Ratings

88 Likeliness to Recommend

Up 2Since last award

93 Plan to Renew

Up 1Since last award

83 Satisfaction of Cost Relative to Value

Down 1Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Dynamics 365 Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Retail Management

Dynamics 365 Commerce Reviews

Rakesh R.

Likeliness to Recommend

Kantafu K.

Amazing Capabilities With Dynamics 365 Commerce

Likeliness to Recommend

Pros

Kat M.

Be patient; it is worth the investment!

Likeliness to Recommend

Pros

Most Popular Dynamics 365 Commerce Comparisons

Square POS

Oracle Retail Xstore Point of Service

KORONA POS

Shopify POS

NCR Counterpoint

Windward System Five

Up 2
Since last award

Up 1
Since last award

Down 1
Since last award

Feature Ratings

Employee Management

PCI and EMV Compatible

Sales Transactions

Cash Register Point of Purchase Devices

Employee Mobile

Loyalty Program

Analytics and Reporting

Inventory Control

Customer Account Management

Online Integrations Web Store

Pricing Promotions

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support