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Microsoft Corporation

Dynamics 365 Commerce

Composite Score

7.3 /10

CX Score

7.3 /10

23 Reviews Write a Review

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What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details

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Awards & Recognition

Dynamics 365 Commerce won the following awards in the Retail POS category

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Conflict Resolution

Latest Award, 2026

2026 Data Quadrant Champion

2026

3 Top Rated Capabilities

7 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

8 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

9% Negative

3% Neutral

88% Positive

Pros

Reliable
Trustworthy
Performance Enhancing
Enables Productivity

Cons

Wastes Time

Feature Ratings

Average 83

Cash Register Point of Purchase Devices

Sales Transactions

Customer Account Management

Multi-location

Pricing Promotions

Online Integrations Web Store

PCI and EMV Compatible

Inventory Control

Employee Management

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Average 76

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Availability and Quality of Training

Also Featured in...

Retail Management

Score 7.6

View Dynamics 365 Commerce in this category (opens in a new tab)

Dynamics 365 Commerce Reviews

Role: Operations
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Easy to use. Heavy support needed

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynamics 365 Commerce

What is Dynamics 365 Commerce?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Dynamics 365 Commerce Ratings

84 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Dynamics 365 Commerce?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Multi-location Standardly, customers have the ability to add locations and devices, and these added locations are regarded as billable.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Retail Management

Dynamics 365 Commerce Reviews

Easy to use. Heavy support needed

Likeliness to Recommend

Pros

Most Popular Dynamics 365 Commerce Comparisons

Square POS

Oracle Retail Xstore Point of Service

NCR VOYIX Counterpoint

KORONA POS

Shopify POS

enVista Omnichannel POS

Feature Ratings

Cash Register Point of Purchase Devices

Sales Transactions

Customer Account Management

Multi-location

Pricing Promotions

Online Integrations Web Store

PCI and EMV Compatible

Inventory Control

Employee Management

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Availability and Quality of Training