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Microsoft Corporation

Dynamics 365 Commerce

Composite Score

7.6 /10

CX Score

7.8 /10

21 Reviews Write a Review

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What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details

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Awards & Recognition

Dynamics 365 Commerce won the following awards in the Retail POS category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

8 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

9% Negative

4% Neutral

87% Positive

Pros

Reliable
Trustworthy
Includes Product Enhancements
Friendly Negotiation

Feature Ratings

Average 84

Sales Transactions

Cash Register Point of Purchase Devices

PCI and EMV Compatible

Employee Management

Analytics and Reporting

Inventory Control

Customer Account Management

Online Integrations Web Store

Loyalty Program

Pricing Promotions

Employee Mobile

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training

Also Featured in...

Retail Management

Score 7.6

View Dynamics 365 Commerce in this category (opens in a new tab)

Dynamics 365 Commerce Reviews

Kat M.

Role: Human Resources
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Be patient; it is worth the investment!

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Commerce from other similar products?

Most people use Microsoft anyways, so there is that level of comfort there already.

What is your favorite aspect of this product?

It is familiar in a sense and in some aspects, not terrribly difficult.

What do you dislike most about this product?

A better drop down selection; took me some time to naviagate the portal and find what I needed, initially.

What recommendations would you give to someone considering this product?

Def. look into getting a discounted rate if possible- easily acessible program.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samuel J.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

very flexible and can be easy customized to our n

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Report generation, forms customization, ledger/voucher creation /posting is all a piece of cake for this tool.

What is your favorite aspect of this product?

The ability to easily create and send emails, access CRM from your mobile device (using Google Chrome) and integrate with Google Sheets

What do you dislike most about this product?

a bit pricey

What recommendations would you give to someone considering this product?

excellent value added

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Francis H.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Commerce from other similar products?

ui design is nice

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

hard to learn

What recommendations would you give to someone considering this product?

familiar feel with microsoft products

Pros

Generous Negotitation
Transparent
Appreciates Incumbent Status
Continually Improving Product

Dynamics 365 Commerce

What is Dynamics 365 Commerce?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Dynamics 365 Commerce Ratings

86 Likeliness to Recommend

1 Since last award

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Dynamics 365 Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Retail Management

Dynamics 365 Commerce Reviews

Kat M.

Be patient; it is worth the investment!

Likeliness to Recommend

Pros

Samuel J.

very flexible and can be easy customized to our n

Likeliness to Recommend

Pros

Francis H.

Fantastic product!

Likeliness to Recommend

Pros

Most Popular Dynamics 365 Commerce Comparisons

Square POS

Oracle Retail Xstore Point of Service

NCR VOYIX Counterpoint

KORONA POS

Shopify POS

enVista Omnichannel POS

1
Since last award

1
Since last award

Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

PCI and EMV Compatible

Employee Management

Analytics and Reporting

Inventory Control

Customer Account Management

Online Integrations Web Store

Loyalty Program

Pricing Promotions

Employee Mobile

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training