Shopify POS Customer Reviews 2023

What is Shopify POS?

Shopify POS is an iPad and iPhone-based point of sale service from Shopify. The application allows you to manage your entire online and physical store business using a unified platform. Shopify POS is part of the Shopify eCommerce suite, enabling you to take your business and manage it from everywhere.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Shopify POS won the following awards in the Retail POS category

Filter By

2023 Emotional Footprint Champion

Latest Award, 2023

Service Experience
Product Impact
Contract Negotiation

Latest Award, 2023

2023 Data Quadrant Gold Medalist

2023

16 Top Rated Capabilities

18 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation

2022

Shopify POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify POS.

89 Likeliness to Recommend

Up 1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1
Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify POS?

3% Negative

3% Neutral

94% Positive

Pros

Respectful
Efficient Service
Reliable
Enables Productivity

Feature Ratings

Average 84

Sales Transactions

88

Cash Register Point of Purchase Devices

87

Online Integrations Web Store

87

Pricing Promotions

85

Inventory Control

84

Customer Account Management

84

Analytics and Reporting

82

Employee Mobile

82

Employee Management

82

PCI and EMV Compatible

78

Loyalty Program

77

Vendor Capability Ratings

Average 83

Ease of IT Administration

97

Ease of Customization

96

Business Value Created

92

Breadth of Features

91

Availability and Quality of Training

90

Ease of Implementation

89

Usability and Intuitiveness

89

Vendor Support

86

Ease of Data Integration

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Shopify POS Reviews

Shubham A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

View other drafts User-Friendly POS Solution

Likeliness to Recommend

10 / 10

What differentiates Shopify POS from other similar products?

Shopify POS stands out from other similar products by seamlessly integrating with Shopify's robust e-commerce platform, enabling a unified omnichannel experience for both online and in-store customers.

What is your favorite aspect of this product?

My favorite aspect of Shopify POS is its ability to synchronize inventory levels across multiple channels

What do you dislike most about this product?

One aspect that could be improved in Shopify POS is the reporting and analytics functionality.

What recommendations would you give to someone considering this product?

i will recommend this to startup business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Kristen M.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Very user friendly

Likeliness to Recommend

10 / 10

What differentiates Shopify POS from other similar products?

Integration with Shopify Online Store: Shopify POS seamlessly integrates with Shopify's online store platform. This integration allows businesses to synchronize their online and offline sales, inventory, and customer data. Multi-Channel Sales: Shopify POS enables businesses to sell in various locations, including physical retail stores, pop-up shops, and at events. This flexibility is crucial for businesses looking to reach customers through multiple channels.

What is your favorite aspect of this product?

Customer Management: Shopify POS includes customer management features that allow businesses to track customer profiles, purchase history, and preferences. This information can be valuable for building customer relationships and loyalty.

What do you dislike most about this product?

Costs and Fees: Some users might express concerns about the costs associated with using Shopify POS, including transaction fees and subscription costs. It's essential for businesses to carefully evaluate the pricing structure to determine its suitability for their budget.

What recommendations would you give to someone considering this product?

Understand Your Business Needs: Clearly define your business requirements and needs. Consider factors such as the size of your business, the nature of your products, and your preferred sales channels. This will help you determine if Shopify POS aligns with your specific needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cheyenne B.

Role: Sales Marketing
Industry: Apparel
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2023

Easy to use

Likeliness to Recommend

9 / 10

What differentiates Shopify POS from other similar products?

It is very easy to use and track data with.

What is your favorite aspect of this product?

The ease and organization

What do you dislike most about this product?

nothing I particularly dislike

What recommendations would you give to someone considering this product?

To do research into how it can help their company

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Most Popular Shopify POS Comparisons

Square POS
Compare
Oracle Retail Xstore Point of Service
Compare
KORONA POS
Compare
NCR Counterpoint
Compare
Dynamics 365 Commerce
Compare
Windward System Five
Compare

See All Alternatives

Shopify POS

Shopify POS

What is Shopify POS?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Shopify POS Ratings

89 Likeliness to Recommend

Up 1Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Shopify POS Reviews

Shubham A.

View other drafts User-Friendly POS Solution

Likeliness to Recommend

Pros

Kristen M.

Very user friendly

Likeliness to Recommend

Pros

Cheyenne B.

Easy to use

Likeliness to Recommend

Pros

Most Popular Shopify POS Comparisons

Square POS

Oracle Retail Xstore Point of Service

KORONA POS

NCR Counterpoint

Dynamics 365 Commerce

Windward System Five

Up 1
Since last award

Up 1
Since last award

Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

Online Integrations Web Store

Pricing Promotions

Inventory Control

Customer Account Management

Analytics and Reporting

Employee Mobile

Employee Management

PCI and EMV Compatible

Loyalty Program

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement