Fiserv

Clover Flex

6.2 /10

What is Clover Flex?

The flexible solution designed to meet your full range of payment and point-of-sale needs. The Clover Flex is the all-in-one device with the built-in capabilities to help you serve customers better—whether at the counter, in line, at the table or in the salon chair.

Company Details

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Clover Flex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Clover Flex.

70 Likeliness to Recommend

67 Plan to Renew

67 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clover Flex?

7% Negative

20% Neutral

73% Positive

Pros

Enables Productivity
Security Protects
Reliable
Transparent

Cons

Under Delivered
Vendor's Interest First

Feature Ratings

Average 76

Sales Transactions

Cash Register Point of Purchase Devices

Inventory Control

Customer Account Management

PCI and EMV Compatible

Pricing Promotions

Employee Management

Employee Mobile

Online Integrations Web Store

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Average 74

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Quality of Features

Breadth of Features

Vendor Support

Business Value Created

Clover Flex Reviews

John F.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Excellent Product

Likeliness to Recommend

10 /10

What differentiates Clover Flex from other similar products?

The ability to customize functional issues.

What is your favorite aspect of this product?

It is a robust product from bottom to top.

What do you dislike most about this product?

Nothing, like every part.

What recommendations would you give to someone considering this product?

Purchase sooner than later.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Mark C.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Out of the box solution for small retailers

Likeliness to Recommend

1 /10

What differentiates Clover Flex from other similar products?

Integrated solution with hardware and software ready to use almost out of the box. Very flexible modules

What is your favorite aspect of this product?

Flexibility of promotional pricing program

What do you dislike most about this product?

Troubleshooting is a bit cumbersome. Customer support is excellent but no capability for remote diagnostics

What recommendations would you give to someone considering this product?

Be sure you have a true SME in your organization to act as a troubleshooter for at least the first three months

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Cons

Leverages Incumbent Status

Patricia D.

Role: C-Level
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

User Friendly, Cost Effective, Best "New Hire"!

Likeliness to Recommend

6 /10

What differentiates Clover Flex from other similar products?

Clover did big system work in a smaller user friendly system.

What is your favorite aspect of this product?

Price point is my favorite difference from other systems.

What do you dislike most about this product?

I wished for more detail in a few categories.

What recommendations would you give to someone considering this product?

I would recommend this product as your business saver.

Pros

Includes Product Enhancements
Security Protects
Helps Innovate
Reliable

Cons

Vendor Friendly Policies

Clover Flex

What is Clover Flex?

Company Details

Need Assistance?

Awards & Recognition

Clover Flex Ratings

70 Likeliness to Recommend

67 Plan to Renew

67 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Clover Flex?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Clover Flex Reviews

John F.

Excellent Product

Likeliness to Recommend

Pros

Mark C.

Out of the box solution for small retailers

Likeliness to Recommend

Pros

Cons

Patricia D.

User Friendly, Cost Effective, Best "New Hire"!

Likeliness to Recommend

Pros

Cons

Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

Inventory Control

Customer Account Management

PCI and EMV Compatible

Pricing Promotions

Employee Management

Employee Mobile

Online Integrations Web Store

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Quality of Features

Breadth of Features

Vendor Support

Business Value Created