Oracle Retail Xstore Point of Service Customer Reviews 2023 |

What is Oracle Retail Xstore Point of Service?

Oracle Retail Xstore Point of Service empowers retail staff to provide memorable service levels and build strong customer loyalty in a commerce anywhere world.

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Oracle Retail Xstore Point of Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Retail Xstore Point of Service.

76 Likeliness to Recommend

93 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Retail Xstore Point of Service?

5% Negative

19% Neutral

76% Positive

Pros

Respectful
Fair
Trustworthy
Effective Service

Cons

Under Delivered

Feature Ratings

Average 76

Sales Transactions

79

Analytics and Reporting

78

Pricing Promotions

76

Cash Register Point of Purchase Devices

76

Loyalty Program

75

Online Integrations Web Store

75

Employee Management

75

Inventory Control

74

PCI and EMV Compatible

73

Customer Account Management

72

Employee Mobile

71

Vendor Capability Ratings

Average 74

Ease of IT Administration

88

Ease of Customization

82

Availability and Quality of Training

80

Vendor Support

77

Usability and Intuitiveness

76

Breadth of Features

71

Business Value Created

71

Ease of Implementation

68

Product Strategy and Rate of Improvement

68

Quality of Features

67

Ease of Data Integration

61

Oracle Retail Xstore Point of Service Reviews

Kristen M.

Role: Operations
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Fantastic product!

Likeliness to Recommend

8 / 10

What differentiates Oracle Retail Xstore Point of Service from other similar products?

Comprehensive retail functionality: Xstore Point of Service offers an extensive range of features and functionalities, encompassing everything from product management and inventory control to promotion management and customer service. It provides retailers with a holistic solution that caters to their diverse needs.

What is your favorite aspect of this product?

Centralized and scalable architecture: The system is designed to support large-scale retail operations, making it ideal for multi-store retailers. With its centralized architecture, Xstore Point of Service allows for easy management of data, promotions, and pricing across multiple stores, ensuring consistency and efficiency.

What do you dislike most about this product?

I don't have any dislikes.

What recommendations would you give to someone considering this product?

Consider Scalability: Evaluate the scalability of the system. Ensure that it can accommodate the growth of your business and handle increased transaction volumes as your business expands. User-Friendly Interface: Consider the usability of the point-of-sale system. A user-friendly interface is crucial for efficient operations and reduced training time for your staff. Ensure that the system is intuitive and easy to navigate.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Public Sector
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Very easy to use.

Likeliness to Recommend

8 / 10

Pros

Respectful
Altruistic
Reliable
Trustworthy

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Features need more work

Likeliness to Recommend

6 / 10

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Effective Service

Cons

Charges for Enhancements
Leverages Incumbent Status
Security Frustrates

Most Popular Oracle Retail Xstore Point of Service Comparisons

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Oracle Retail Xstore Point of Service

Oracle Retail Xstore Point of Service

What is Oracle Retail Xstore Point of Service?

Company Details

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Awards & Recognition

Oracle Retail Xstore Point of Service Ratings

76 Likeliness to Recommend

93 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Oracle Retail Xstore Point of Service?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Oracle Retail Xstore Point of Service Reviews

Kristen M.

Fantastic product!

Likeliness to Recommend

Pros

Very easy to use.

Likeliness to Recommend

Pros

Features need more work

Likeliness to Recommend

Pros

Cons

Most Popular Oracle Retail Xstore Point of Service Comparisons

Square POS

KORONA POS

Shopify POS

NCR Counterpoint

Dynamics 365 Commerce

Windward System Five

Feature Ratings

Sales Transactions

Analytics and Reporting

Pricing Promotions

Cash Register Point of Purchase Devices

Loyalty Program

Online Integrations Web Store

Employee Management

Inventory Control

PCI and EMV Compatible

Customer Account Management

Employee Mobile

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Breadth of Features

Business Value Created

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration