Home > Awards > Customer Relationship Management - Enterprise
Customer Relationship Management - Enterprise
SoftwareReviews names HubSpot CRM Platform, Microsoft Dynamics 365 Sales Enterprise, and Oracle CX Sales as Customer Relationship Management - Enterprise Emotional Footprint Award Winners.
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SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional
response ratings from IT and business professionals. Using our Emotional Footprint methodology,
we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship
and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of
traditional “magical” components such as market presence and analyst opinion, which are
opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses
across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience,
Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done
across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Microsoft
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights.
+82
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
HubSpot
Hubspot eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Now you’re freed up to focus on what really matters: your customers.
+79
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Oracle
Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.
+76
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Salesforce.Com Inc
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
+72
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
SAP
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
+72
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Infor
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.
+66
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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