Data Quadrant Awards 2023
Conversation Intelligence
SoftwareReviews names Gong, Chorus.ai, CallTrackingMetrics, Salesloft, and Balto as Conversation Intelligence Data Quadrant Award Winners.
View Category
Conversation Intelligence
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
- |
- vendor capability comparisons
- |
- business value scores
- |
- individual feature evaluations
- |
- emotional connection to products
Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Gong.io Inc.
Gong
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
9.0
Composite
Score
Composite
Score
+91
Emotional
Footprint
Emotional
Footprint
91%
Likeliness to
Recommend
Likeliness
to Recommend
ZoomInfo Technologies Inc
Chorus.ai
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
8.6
Composite
Score
Composite
Score
+82
Emotional
Footprint
Emotional
Footprint
88%
Likeliness to
Recommend
Likeliness
to Recommend
CallTrackingMetrics LLC
CallTrackingMetrics
CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.
8.5
Composite
Score
Composite
Score
+89
Emotional
Footprint
Emotional
Footprint
93%
Likeliness to
Recommend
Likeliness
to Recommend
Salesloft, Inc
Salesloft
Salesloft helps B2B sales teams close more deals. We integrate with today’s top CRMs, turning your data into easy, actionable, multi-channel steps that help sellers get to “yes” quicker.
8.1
Composite
Score
Composite
Score
+84
Emotional
Footprint
Emotional
Footprint
92%
Likeliness to
Recommend
Likeliness
to Recommend
Balto
Balto
Post-call analytics tools can help you identify how to win more calls but all the data in the world won't help you put those insights into action when it counts: during conversations. Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto's best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes. Balto’s built for agent empowerment, not enforcement.
8.1
Composite
Score
Composite
Score
+95
Emotional
Footprint
Emotional
Footprint
91%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
Mediafly Coach360
Breadth of Features
Salesloft
Business Value Created
Salesloft
Ease of Customization
Gong
Ease of Data Integration
Clari Copilot
Ease of IT Administration
CallTrackingMetrics
Ease of Implementation
Gong
Product Strategy and Rate of Improvement
Mediafly Coach360
Quality of Features
Gong
Usability and Intuitiveness
Gong
Vendor Support
Mediafly Coach360
Vendor Capability Awards
Availability and Quality of Training
Mediafly Coach360
Breadth of Features
Salesloft
Business Value Created
Salesloft
Ease of Customization
Gong
Ease of Data Integration
Clari Copilot
Ease of IT Administration
CallTrackingMetrics
Ease of Implementation
Gong
Product Strategy and Rate of Improvement
Mediafly Coach360
Quality of Features
Gong
Usability and Intuitiveness
Gong
Vendor Support
Mediafly Coach360
Other Evaluated Vendors
Mediafly Inc
Mediafly Coach360
Mediafly Coach360 is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. Extract actionable insights from customer-facing conversations and use them to make better decisions, coach your teams, drive behavior change, and ultimately, generate more revenue.
8.0
Composite
Score
Composite
Score
+88
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
Jiminny
Jiminny
Jiminny helps commercial teams maximize their revenue through conversation intelligence. With Jiminny, you can record, transcribe and analyze conversations, giving you access to valuable customer insights and full visibility into performance. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high performing revenue generating teams.
7.9
Composite
Score
Composite
Score
+95
Emotional
Footprint
Emotional
Footprint
89%
Likeliness to
Recommend
Likeliness
to Recommend
Clari
Clari Copilot
Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.
7.9
Composite
Score
Composite
Score
+92
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
CallRail, Inc
CallRail
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
7.9
Composite
Score
Composite
Score
+89
Emotional
Footprint
Emotional
Footprint
89%
Likeliness to
Recommend
Likeliness
to Recommend
Invoca Inc
Invoca
From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
7.7
Composite
Score
Composite
Score
+90
Emotional
Footprint
Emotional
Footprint
85%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.
