Balto

Balto

8.0 / 10
Category

What is Balto?

Post-call analytics tools can help you identify how to win more calls but all the data in the world won't help you put those insights into action when it counts: during conversations. Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto's best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes. Balto’s built for agent empowerment, not enforcement.

Company Details


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Awards & Recognition

Balto won the following awards in the Conversation Intelligence category

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Balto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Balto.

91 Likeliness to Recommend

94 Plan to Renew

6
Since last award

89 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Balto?

0% Negative
6% Neutral
94% Positive

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Inspires Innovation

Feature Ratings

Average 83

Conversation Coaching

85

Call Analytics

84

Artificial Intelligence Engine

84

Manager Annotation and Feedback

84

Dashboards and Reporting

82

Call Recording

81

Audio Transcription

81

Application Integration

80

Role-Based Access

75

Vendor Capability Ratings

Average 80

Ease of Data Integration

100

Usability and Intuitiveness

100

Vendor Support

100

Breadth of Features

94

Ease of Customization

94

Ease of IT Administration

94

Product Strategy and Rate of Improvement

94

Availability and Quality of Training

88

Ease of Implementation

87

Business Value Created

83

Quality of Features

77

Balto Reviews

Destiny H.

  • Role: Consultant
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Balto is there for you, sometimes...

Likeliness to Recommend

9 / 10

What differentiates Balto from other similar products?

I haven't used any other software similar to Balto, however, I have used integrated scripting with other software such as Salesforce, and Landscape. Since Balto is AI-generated and provides instant feedback and realtime checkpoints without a hassle it stands out from all the other generic scripts and compliance information in the past.

What is your favorite aspect of this product?

Ideally, Balto is a checklist/script. In my line of business, it is used to guide (like the dog Balto) and ensure we stay on track and compliant. I love the idea of how it listens to the customer and me and suggests key topics to say or to clarify certain things.

What do you dislike most about this product?

While Balto is amazing, sometimes it does not pick up what you say. However, there is in-app feedback sent directly to Balto's help team in which they continue to improve certain features.

What recommendations would you give to someone considering this product?

If you want your employees to remain compliant, on topic, and guidance for an excellent call then I highly recommend investing in Balto. You would be amazed at how call handling time is decreased, bring in more sales (if applicable), and most importantly compliant.

Pros

  • Continually Improving Product
  • Security Protects
  • Trustworthy
  • Efficient Service

Nelly W.

  • Role: Human Resources
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

An Effective Conversation Intelligence Software

Likeliness to Recommend

9 / 10

What differentiates Balto from other similar products?

When it comes to conversation intelligence, Balto offers great features and it's very affordable too.

What is your favorite aspect of this product?

I like the AI features It comes with great insights and makes understanding conversations easy It's cost effective

What do you dislike most about this product?

Balto has been easy to manage everything else works as ut should.

What recommendations would you give to someone considering this product?

I recommend Balto as it's powerful and offers some leading features for conversation intelligence.

Pros

  • Inspires Innovation
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

Lennart L.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Balto is an excellent tool!

Likeliness to Recommend

10 / 10

What differentiates Balto from other similar products?

It’s the fastest out of all of them compared to stuff like salesken

What is your favorite aspect of this product?

Ese of use and the super fair pricing. It also is super fast!

What do you dislike most about this product?

Setting it up took a while

What recommendations would you give to someone considering this product?

If you have questions, go ask the support. They’re super friendly and helpful.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Friendly Negotiation

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