Balto Customer Reviews 2023

What is Balto?

Post-call analytics tools can help you identify how to win more calls but all the data in the world won't help you put those insights into action when it counts: during conversations. Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto's best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes. Balto’s built for agent empowerment, not enforcement.

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Balto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Balto.

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Balto?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Balto Videos

Balto Reviews

Olayiwola A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

A product that i would recommend .

Likeliness to Recommend

9 / 10

What differentiates Balto from other similar products?

there is room for improvement to compare it to other AI products.

What is your favorite aspect of this product?

perfection on call conversations.

What do you dislike most about this product?

nothing to dislike

What recommendations would you give to someone considering this product?

i definitely will.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lennart L.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Balto is an excellent tool!

Likeliness to Recommend

10 / 10

What differentiates Balto from other similar products?

It’s the fastest out of all of them compared to stuff like salesken

What is your favorite aspect of this product?

Ese of use and the super fair pricing. It also is super fast!

What do you dislike most about this product?

Setting it up took a while

What recommendations would you give to someone considering this product?

If you have questions, go ask the support. They’re super friendly and helpful.

Pros

Reliable
Performance Enhancing
Efficient Service
Friendly Negotiation

Jonnalyn A.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Balto Boosts Business. A Must-Have for Call Center

Likeliness to Recommend

10 / 10

What differentiates Balto from other similar products?

Balto is a unique call center solution that deploys artificial intelligence to support sales, customer service, and collection teams. It is different from other similar products as it provides real-time guidance to reps during calls, standardizing messaging trends, detecting missed conversation elements, and providing real-time resolution to the agent. It also fosters soft skills such as active listening, empathy, de-escalation, and rapport building. Additionally, it detects non-compliant language and automates call quality analysis.

What is your favorite aspect of this product?

My favorite aspect of Balto is its real-time guidance feature. It helps to increase conversion rates and deliver world-class customer experiences by providing agents with live, on-call instructions and alerting them when they need to improve soft skills such as active listening, empathy, de-escalation, and rapport building.

What do you dislike most about this product?

my least favorite aspect of Balto is the lack of seamless integration with our CRM platform, which makes it more challenging for our QA team to identify which phone number we spoke to the consumer on.

What recommendations would you give to someone considering this product?

My recommendation to someone considering this product is to make sure they have a solid plan in place for integrating it with their CRM system to ensure seamless reporting.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Balto

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What is Balto?

Company Details

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Awards & Recognition

Emotional Footprint Champion

Balto Ratings

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Balto?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

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Balto for Customer Experience

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Balto Videos

Balto's Real Time Guidance Overview

Balto Reviews

Olayiwola A.

A product that i would recommend .

Likeliness to Recommend

Pros

Lennart L.

Balto is an excellent tool!

Likeliness to Recommend

Pros

Jonnalyn A.

Balto Boosts Business. A Must-Have for Call Center

Likeliness to Recommend

Pros

Most Popular Balto Comparisons

Chorus.ai

Gong

CallTrackingMetrics

Upmarket

Salesloft

ExecVision

Feature Ratings

Mobile Support

Conversation Coaching

Manager Annotation and Feedback

Call Analytics

Artificial Intelligence Engine

Dashboards and Reporting

Pipeline Visibility

Audio Transcription

Application Integration

Call Recording

Role-Based Access

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness