What is Balto?
Post-call analytics tools can help you identify how to win more calls but all the data in the world won't help you put those insights into action when it counts: during conversations. Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto's best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes. Balto’s built for agent empowerment, not enforcement.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBalto Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Balto.
91 Likeliness to Recommend
94 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Balto?
Pros
- Trustworthy
- Unique Features
- Effective Service
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Conversation Coaching
Call Analytics
Artificial Intelligence Engine
Manager Annotation and Feedback
Dashboards and Reporting
Call Recording
Audio Transcription
Application Integration
Role-Based Access
Vendor Capability Ratings
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Implementation
Business Value Created
Quality of Features
Balto for Compliance
Balto for Customer Experience
Balto for Sales Teams
Balto Notifications
Balto's Real Time Guidance Overview
Balto Reviews
Olayiwola A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
A product that i would recommend .
Likeliness to Recommend
What differentiates Balto from other similar products?
there is room for improvement to compare it to other AI products.
What is your favorite aspect of this product?
perfection on call conversations.
What do you dislike most about this product?
nothing to dislike
What recommendations would you give to someone considering this product?
i definitely will.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Krishna P.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Increase customer satisfaction with Balto .
Likeliness to Recommend
What differentiates Balto from other similar products?
efficiency of Balto software in understanding customers needs and agents points of improvement is high , I think it's AI is highly optimized for this purpose , real time guidance is of great help .
What is your favorite aspect of this product?
it is easy to use - which is basic requirement as even new users can use it and become more productive , boost in there confidence while handling clients and this help in customer satisfaction and increase in conversion rates , reporting is advance .
What do you dislike most about this product?
customization and some more features which enable it to be used with other system would be helpful .
What recommendations would you give to someone considering this product?
you should give Balto a chance if you want better customer interaction and conversion rates .
Pros
- Performance Enhancing
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
Jan Marinie B.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
really helped us get sales people up to speed
Likeliness to Recommend
What differentiates Balto from other similar products?
The efficiency and ease of use for the product.
What is your favorite aspect of this product?
Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time
What do you dislike most about this product?
Some of the reporting could be better laid out.
What recommendations would you give to someone considering this product?
Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing