What is Balto?
Post-call analytics tools can help you identify how to win more calls but all the data in the world won't help you put those insights into action when it counts: during conversations. Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto's best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes. Balto’s built for agent empowerment, not enforcement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
94 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Balto?
Pros
- Trustworthy
- Unique Features
- Effective Service
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Conversation Coaching
Call Analytics
Artificial Intelligence Engine
Manager Annotation and Feedback
Dashboards and Reporting
Call Recording
Audio Transcription
Application Integration
Role-Based Access
Vendor Capability Ratings
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Implementation
Business Value Created
Quality of Features
Balto for Compliance
Balto for Customer Experience
Balto for Sales Teams
Balto Notifications
Balto's Real Time Guidance Overview
Balto Reviews
Jonnalyn A.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
Balto Boosts Business. A Must-Have for Call Center
Likeliness to Recommend
What differentiates Balto from other similar products?
Balto is a unique call center solution that deploys artificial intelligence to support sales, customer service, and collection teams. It is different from other similar products as it provides real-time guidance to reps during calls, standardizing messaging trends, detecting missed conversation elements, and providing real-time resolution to the agent. It also fosters soft skills such as active listening, empathy, de-escalation, and rapport building. Additionally, it detects non-compliant language and automates call quality analysis.
What is your favorite aspect of this product?
My favorite aspect of Balto is its real-time guidance feature. It helps to increase conversion rates and deliver world-class customer experiences by providing agents with live, on-call instructions and alerting them when they need to improve soft skills such as active listening, empathy, de-escalation, and rapport building.
What do you dislike most about this product?
my least favorite aspect of Balto is the lack of seamless integration with our CRM platform, which makes it more challenging for our QA team to identify which phone number we spoke to the consumer on.
What recommendations would you give to someone considering this product?
My recommendation to someone considering this product is to make sure they have a solid plan in place for integrating it with their CRM system to ensure seamless reporting.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Media
- Involvement: Vendor Selection and Purchasing
Submitted Jan 2023
Good for RTM management
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Kunal D.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
A helping hand for the agents
Likeliness to Recommend
What differentiates Balto from other similar products?
Balto has superb AI and audio transcriptions that works with almost every kind of accent, real-time guidance is a very useful thing to have in your arsenal for any manager.
What is your favorite aspect of this product?
suddenly if the manager feels that the conversation is not going in the desired direction they can directly guide in real time so the agent can response
What do you dislike most about this product?
till now it supports only English and Espanol so in terms of multi-language support, it is quite limited.
What recommendations would you give to someone considering this product?
kindly add more language and make sure the AI works as good as English in all the other languages as well.
Pros
- Helps Innovate
- Effective Service
- Inspires Innovation
- Client Friendly Policies