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Data Quadrant Awards 2022

Business Instant Messaging - Enterprise


SoftwareReviews names Slack and Google Chat as Business Instant Messaging - Enterprise Data Quadrant Award Winners.


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Business Instant Messaging - Enterprise

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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30+ pages

Business Instant Messaging - Enterprise Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Slack

Slack

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

8.9

Composite
Score

Composite
Score

+93

Emotional
Footprint

Emotional
Footprint

92%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
574Reviews

Google

Google Chat

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

8.8

Composite
Score

Composite
Score

+94

Emotional
Footprint

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
150Reviews

Vendor Capability Awards


Availability and Quality of Training

Slack

Badge Winner

Breadth of Features

Slack

Badge Winner

Business Value Created

Slack

Badge Winner

Ease of Customization

Slack

Badge Winner

Ease of Data Integration

Google Chat

Badge Winner

Ease of IT Administration

Slack

Badge Winner

Ease of Implementation

Slack

Badge Winner

Product Strategy and Rate of Improvement

Slack

Badge Winner

Quality of Features

Slack

Badge Winner

Usability and Intuitiveness

Slack

Badge Winner

Vendor Support

Google Chat

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Slack


Breadth of Features

Slack


Business Value Created

Slack


Ease of Customization

Slack


Ease of Data Integration

Google Chat


Ease of IT Administration

Slack


Ease of Implementation

Slack


Product Strategy and Rate of Improvement

Slack


Quality of Features

Slack


Usability and Intuitiveness

Slack


Vendor Support

Google Chat


Other Evaluated Vendors


Facebook

Workplace from Meta

Workplace is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

8.6

Composite
Score

Composite
Score

+95

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

44Reviews

Cisco Systems

Webex

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

8.6

Composite
Score

Composite
Score

+90

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

301Reviews

Microsoft Corporation

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.4

Composite
Score

Composite
Score

+85

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

857Reviews

Cisco Systems

Cisco Jabber

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

8.0

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

79%

Likeliness to
Recommend

Likeliness
to Recommend

33Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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