Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

87

Cross Platform Support

86

Granular Access Management

85

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

86

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Pushkar D.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Great for collaboration but search feature is weak

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Fantastic for instant messaging. Feature set is constantly expanded.

What is your favorite aspect of this product?

Creating domains for across organization.

What do you dislike most about this product?

Lack of notifications when someone reacts to your message. Search is very weak. I cannot quickly find group chats from a few days ago unless I remember exactly who was in that group chat.

What recommendations would you give to someone considering this product?

Great project but lacks some features. I think it's great for big organizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Commodity Features
  • Less Caring

Winston M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Great product with exemplary features set !

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The ease of communicating with your peers and the ability to tag them in groups and personal notifying them of the urgency of the conversation amazes me. The emojis for chat provided are more than anyother vendor in the industry.

What is your favorite aspect of this product?

The feature of connecting with someone over huddle for few mins, sharing your screen and simultaneously taking notes in the canvas thereby saving a considerable amount of time is my favourite feature of slack.

What do you dislike most about this product?

The huddle feature can be improved for better audio and video quality. Also the screen sharing option could be simplified.

What recommendations would you give to someone considering this product?

Slack is the whatsapp of business communication no one can outrun it in terms of the features and capabilities it can handle. One should definitely consider this if he/she thinks of improving business communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mohammad T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

It's Fantastic product. User friendly any one

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

User friendly and colour theme

What is your favorite aspect of this product?

Quick response

What do you dislike most about this product?

Nothing from my side

What recommendations would you give to someone considering this product?

It's very good product and user friendly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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