Google Chat Logo
Google Chat Logo
Google

Google Chat

8.6 /10
Category
Google Chat
8.6 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

86 Likeliness to Recommend

92 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Respectful

Feature Ratings

Average 83

Instant Messaging

88

Notifications

84

File Sharing Collaboration

83

Search

82

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

79

Ease of Customization

78

Product Strategy and Rate of Improvement

77

Breadth of Features

77

Vendor Support

77

Google Chat Reviews

YOGENDER T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Hi It's totally worth it.

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

It is very easy to use and UI is good and you can chat by notifications and see full message under notification itself, you don't have to open the app regularly and you can collaborate with team anytime from anywhere and I think it take low bandwidth as well so message transfers very quick.

What is your favorite aspect of this product?

And easy to use and emoji options

What do you dislike most about this product?

I don't have anything to dislike to Google chat, it has all what I need for my work, but yes you can add more emojis in chat.

What recommendations would you give to someone considering this product?

Add gifs and more emojis into chat option

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Siddharth j.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy to use product

Likeliness to Recommend

7 /10

What differentiates Google Chat from other similar products?

Its a nice product but less features

What is your favorite aspect of this product?

User Interface of chatting is easy

What do you dislike most about this product?

Features are not there

What recommendations would you give to someone considering this product?

You can have this tool but there are other tools as well which are good and have features

Pros

  • Trustworthy
  • Acts with Integrity
  • Helps Innovate
  • Performance Enhancing

Shubham S.

  • Role: C-Level
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Wonder tool for chat

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google Chat seamlessly integrates with other Google Workspace apps, allowing users to share files from Google Drive, collaborate on Google Docs, Sheets, and Slides within the chat interface, and schedule meetings through Google Calendar.

What is your favorite aspect of this product?

Real time chat with video call

What do you dislike most about this product?

UI can be improved

What recommendations would you give to someone considering this product?

I will definitely recommend others to use google chat

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

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