Google Chat Logo
Google Chat Logo
Google

Google Chat

8.7 / 10
Category
Google Chat
8.7 / 10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

86 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
6% Neutral
92% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Instant Messaging

89

Notifications

86

File Sharing Collaboration

85

Document Collaboration

83

Search

82

Integration With Productivity Tools

82

Cross Platform Support

81

Granular Access Management

80

Vendor Capability Ratings

Average 82

Availability and Quality of Training

92

Ease of Customization

92

Ease of Implementation

91

Ease of IT Administration

91

Breadth of Features

90

Quality of Features

90

Ease of Data Integration

88

Usability and Intuitiveness

86

Business Value Created

84

Product Strategy and Rate of Improvement

84

Vendor Support

84

Google Chat Reviews

Sakshi S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Communication is made easy with Google Chat

Likeliness to Recommend

9 / 10

What differentiates Google Chat from other similar products?

It offers great features such as chats, file sharing, screen sharing and much more thereby making collaboration and communication seamless.

What is your favorite aspect of this product?

The software is affordable and easily Integrates with other Google products.

What do you dislike most about this product?

The Instant video call function has been removed which was very useful for users.

What recommendations would you give to someone considering this product?

Google Chat makes it so much easier to know when other employees are off, and shouldn't be bothered.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Acts with Integrity

Yatharth S.

  • Role: Consultant
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Great product, even better pricing.

Likeliness to Recommend

10 / 10

What differentiates Google Chat from other similar products?

Ease of use is a major reason, apart from competitive pricing.

What is your favorite aspect of this product?

The user experience is smooth and can handle multiple users. Good product for businesses that need to scale up.

What do you dislike most about this product?

The app crashes a lot but it’s fixed with updates.

What recommendations would you give to someone considering this product?

I would consider companies to take it up since it is cheaper than competitors and provides good value.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Friendly Negotiation

Cons

  • Less Performance Enhancing

Tora M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Google Chat: Promoting Cooperative Troubleshooting

Likeliness to Recommend

9 / 10

What differentiates Google Chat from other similar products?

It is particularly useful for diagnosing major incidents like network outages, system performance degradation, or tricky software bugs. The platform's simple chat room creation feature allows for the quick and easy setup of dedicated spaces. With just a few clicks, I can add on-call engineers, database administrators, security analysts, and other key stakeholders to a group for prompt brainstorming.

What is your favorite aspect of this product?

The persistent chat history creates an auditable timeline for troubleshooting discussions, diagnostic findings, and root cause analysis. This promotes knowledge sharing of troubleshooting techniques across my level 1 and 2 support staff as similar issues inevitably resurface. Conversation threads within each group prevent issues from getting lost due to crosstalk. Google Chat's native file preview and code snippet capabilities are invaluable for sharing log data, screenshots, or scripts in real-time without leaving the app.

What do you dislike most about this product?

Google Chat provides simple collaboration and a focused environment for my team to quickly address emerging problems before they escalate into prolonged service interruptions.

What recommendations would you give to someone considering this product?

Although moderation controls could be improved for larger groups, any organization looking to break down operational silos and empower faster troubleshooting should consider using Google Chat to foster cross-functional SWAT teams. The faster we isolate issues, the sooner we can restore productivity for end users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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