Data Quadrant Awards 2021

Survey Software


SoftwareReviews names SoGoSurvey, SurveySparrow, Zoho Survey, and SurveyMonkey as Survey Software Data Quadrant Award Winners.


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Survey Software

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Survey Software Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


SogoSurvey Inc

SoGoSurvey

From designing and distributing questionnaires to turning analysis into insights, the SoGoSurvey platform seamlessly automates data collection and informs your most important decisions. SoGoSurvey is a suite of tools designed for enterprise feedback management, including CX, EX, surveys, and assessments.

9.2

Composite
Score

Composite
Score

+95

Emotional
Footprint

Emotional
Footprint

94%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
14Reviews

SurveySparrow Inc

SurveySparrow

SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.

9.0

Composite
Score

Composite
Score

+96

Emotional
Footprint

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
17Reviews

Zoho

Zoho Survey

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

8.8

Composite
Score

Composite
Score

+99

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
17Reviews

SurveyMonkey

SurveyMonkey

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.

8.8

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
60Reviews

Vendor Capability Awards


Availability and Quality of Training

SoGoSurvey

Badge Winner

Breadth of Features

SoGoSurvey

Badge Winner

Business Value Created

SoGoSurvey

Badge Winner

Ease of Customization

SoGoSurvey

Badge Winner

Ease of Data Integration

Zoho Survey

Badge Winner

Ease of IT Administration

SoGoSurvey

Badge Winner

Ease of Implementation

SoGoSurvey

Badge Winner

Product Strategy and Rate of Improvement

Zoho Survey

Badge Winner

Quality of Features

SoGoSurvey

Badge Winner

Usability and Intuitiveness

SurveySparrow

Badge Winner

Vendor Support

SoGoSurvey

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

SoGoSurvey


Breadth of Features

SoGoSurvey


Business Value Created

SoGoSurvey


Ease of Customization

SoGoSurvey


Ease of Data Integration

Zoho Survey


Ease of IT Administration

SoGoSurvey


Ease of Implementation

SoGoSurvey


Product Strategy and Rate of Improvement

Zoho Survey


Quality of Features

SoGoSurvey


Usability and Intuitiveness

SurveySparrow


Vendor Support

SoGoSurvey


Other Evaluated Vendors


Google

Google Forms

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

8.7

Composite
Score

Composite
Score

+93

Emotional
Footprint

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

78Reviews

Survios Inc

Survio

Survio provides a free and easy tool for any type of online survey. The product provides plenty of ready-made survey templates, layouts and styles and creates a new survey with professional content in just a few clicks. View collected responses in real-time, using tables, charts, PDF reports and data files for most filetypes.

8.5

Composite
Score

Composite
Score

+93

Emotional
Footprint

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

17Reviews

Typeform

Typeform

Typeform turns average forms & surveys into a powerful brand communication tool for your business. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.

8.4

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

15Reviews

Alchemer LLC

Alchemer

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

8.1

Composite
Score

Composite
Score

+78

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

11Reviews

Microsoft

Microsoft Forms

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

8.1

Composite
Score

Composite
Score

+90

Emotional
Footprint

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

19Reviews

Qualtrics

Qualtrics Core XM

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

7.6

Composite
Score

Composite
Score

+67

Emotional
Footprint

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

18Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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