SurveyMonkey Enterprise
8.8 / 10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
10% Neutral
88% Positive

Pros

  • Reliable
  • Efficient Service
  • Fair
  • Saves Time

Feature Ratings

Average 85

Templates & Question Library

87

Questionnaire Design/Survey Builder

87

Customizable Branding

86

Multi-Media Support

85

Multi-Channel Distribution

85

Mobile Support

85

Data Analysis and Visualization

84

Role and User Management

84

Branching and Logic

83

Collaboration

82

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Customization

92

Ease of IT Administration

90

Quality of Features

89

Availability and Quality of Training

87

Breadth of Features

86

Usability and Intuitiveness

84

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Ease of Implementation

80

Vendor Support

74

Business Value Created

72

SurveyMonkey Enterprise Reviews

Sai G.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Simple and easy survey tool

Likeliness to Recommend

8 / 10

What differentiates SurveyMonkey Enterprise from other similar products?

It is very simple and easy to use software. Anyone can learn it quickly and design a survey. Mainly used for simple surveys only.

What is your favorite aspect of this product?

Simplicity of the tool, which can be understood very easily.

What do you dislike most about this product?

A lot of customization is not possible when they are complicated requirements from client.

What recommendations would you give to someone considering this product?

If you are looking to create simple surveys without much coding, then go for it.

Pros

  • Reliable
  • Trustworthy
  • Fair
  • Client's Interest First

Soren E.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Surveys with a wide range of options

Likeliness to Recommend

7 / 10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey Enterprise stands out with advanced collaboration features, robust security, and customizable solutions, setting it apart from competitors in the survey software market.

What is your favorite aspect of this product?

SurveyMonkey Enterprise's standout feature is its versatility. From customizable surveys to in-depth analytics, it empowers businesses with diverse tools for effective data collection and analysis.

What recommendations would you give to someone considering this product?

Maximize SurveyMonkey Enterprise by exploring training resources for advanced features. Leverage collaboration tools and regularly update survey designs for optimal results.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Caring

Arya K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Simple but usable

Likeliness to Recommend

6 / 10

What differentiates SurveyMonkey Enterprise from other similar products?

It is a simple program that anyone can use regardless of what industry or field you are in.

What is your favorite aspect of this product?

You can easily make and administer surveys regardless of what level you are at.

What do you dislike most about this product?

If you are more than an intermediate level of a survey software user this is too simplistic to use

What recommendations would you give to someone considering this product?

If you are a beginner it's great for very generic and simple surveys. However if you want more complex surveys this may not be the program for you.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Friendly Negotiation
  • Leverages Incumbent Status
  • Security Frustrates

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