What is Alchemer?
Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Alchemer?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Customizable Branding
Collaboration
Templates & Question Library
APIs and Integration
Branching and Logic
Role and User Management
Multi-Media Support
Mobile Support
Multi-Channel Distribution
3rd-Party Integrations
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Business Value Created
Ease of Customization
Breadth of Features
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
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Alchemer Reviews
Leslie W.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Feb 2024
Intuitive; lacks features included by competition
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Alchemer is one of the easiest survey platforms to use right out of the gate. The drag and drop survey builder interface is intuitive, and someone with prior experience with any of the popular survey platforms should be able to pick it up very quickly.
What is your favorite aspect of this product?
It's ease of use. We could build and launch surveys to our player base within an hour. It integrated well with our mobile game apps, so we were able to pop an interstitial in any game with a direct link to an Alchemer survey.
What do you dislike most about this product?
I found the dashboarding and report-creating features highly lacking, especially when compared to their major competitors. I was not able to customize charts or widgets in the dashboards to my liking or internal brand specifications, and I found the dashboard product often lagged significantly or froze altogether.
What recommendations would you give to someone considering this product?
Alchemer is a wonderful tool for basic survey research needs. It doesn't have all the bells and whistles that its competitors have, and customization and complex logic are a bit lacking, but it's VERY easy to learn and use and is cost-effective for businesses. Do your homework and ask for product demos using your own data to ensure that your business-critical complex skip logic requirements, reporting/dashboarding requirements, and/or API data passing needs can be met with the base product.
Pros
- Respectful
- Reliable
- Enables Productivity
- Effective Service
Cons
- Commodity Features
- Inhibits Innovation
- Under Delivered
Desmond I.
- Role: Consultant
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Feb 2024
It's user-friendly and quite helpful with data
Likeliness to Recommend
What differentiates Alchemer from other similar products?
It's user guide are very explanatory with good pointers for clarification.
What is your favorite aspect of this product?
The data integration feature with other software.
What do you dislike most about this product?
I can't think of any at the moment...
What recommendations would you give to someone considering this product?
Discuss with other similar products before purchase to get a good deal...
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Brittany R. V.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2024
Best for balancing cost, features and function!
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Alchemer offers best in class UI and innovative features for UX and market researchers. Even advanced features are easy to find and implement.
What is your favorite aspect of this product?
The ease of use. While I use advanced features often, the UI and testing abilities make them easy to implement.
What do you dislike most about this product?
Software updates don’t receive adequate testing before going live. When there is a major update, it’s not uncommon for other features to break temporarily. Fixes are usually quick but still frustrating if you have a deadline.
What recommendations would you give to someone considering this product?
While some of the criticisms are valid (like lack of testing ahead of updates), overall the value provided by the software is well worth the subscription fee. I’ve worked with Alchemer for almost 10 years and I’ve seen the innovation and continual improvement to the product over time so they are a product dedicated to value and service.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Includes Product Enhancements