What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Security Protects
- Trustworthy
- Reliable
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Prospect Tracking
Analytics and Reporting
Data Ingestion and Interoperability
Interaction Planning
Omni-Channel Communication Tracking
Lead Generation
Lead Scoring
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
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Zoho CRM Reviews
Amar Y.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jan 2023
Easy CRM Zoho
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
We can get many services in a single dashboard
What is your favorite aspect of this product?
Management of IT Services
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Must use this product
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Effective Service
Beverly W.
- Role: Industry Specific Role
- Industry: Utilities
- Involvement: End User of Application
Submitted Jan 2023
The Features of Zoho CRM Are Fantastic
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The incredible features of Zoho CRM and reliability of Zoho CRM has been making a very impressive customer relationship management software. The support team of Zoho CRM has been so resourceful.
What is your favorite aspect of this product?
I like how organized this customer relationship management software. Zoho CRM has an intuitive interface that works very for us. the customer support team of Zoho CRM has been incredible to us.
What do you dislike most about this product?
The support team of Zoho CRM has been making it easy for us when using this customer relationship management software. Zoho CRM has the best features. Zoho CRM is highly impressive and flawless.
What recommendations would you give to someone considering this product?
I am impressed by the incredible features of Zoho CRM. I highly recommend Zoho CRM because it will keep you closer to your customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Patriciah J.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Dec 2022
An Effective Customer Relationship Management Tool
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is an excellent customer relationship management software that is suitable for both big and small businesses. This aspect that been making Zoho CRM an exeptional customer relationship management software.
What is your favorite aspect of this product?
I like how the interface of Zoho CRM is simple to understand. Moreover, reaching the support team of Zoho CRM is easy, making it a reliable customer relationship management product. Zoho CRM is also affordable to use.
What do you dislike most about this product?
The functionalities of Zoho CRM are sometimes limited. However, Zoho CRM is worth every penny. I have no major cons when it comes to Zoho CRM.
What recommendations would you give to someone considering this product?
Zoho CRM is an easy to understand customer relationship management software. I am 100% sure you will enjoy using this amazing customer relationship management software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing