What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

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Awards & Recognition

Zoho CRM won the following awards in the Lead Management category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

87 Likeliness to Recommend

91 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

5% Negative
7% Neutral
88% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 84

Lead and Contact Categorization

88

Lead Distribution

86

Prospect Tracking

85

Analytics and Reporting

85

Data Ingestion and Interoperability

83

Interaction Planning

83

Lead Generation

83

Omni-Channel Communication Tracking

82

Lead Scoring

82

Mobile

81

Vendor Capability Ratings

Average 83

Business Value Created

92

Ease of Implementation

90

Ease of IT Administration

90

Availability and Quality of Training

89

Ease of Customization

88

Quality of Features

86

Vendor Support

86

Breadth of Features

83

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

79

Ease of Data Integration

76

Zoho CRM Reviews

Akshara S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Required Software For Sales Needs

Likeliness to Recommend

9 / 10

What differentiates Zoho CRM from other similar products?

The maintenance of documents is now simple, and it is also very user-friendly and enjoyed by many users. A point of contact is always super admin. I can now keep a close eye on my staff, and task separation is rapid and effective.

What is your favorite aspect of this product?

This is the simplest and most convenient technique to manage the workload. The best way to attach a file is really simple. And quick, time-saving, and easy choices that even a novice can use. and simple access. It is simple to manage documents and we may add numerous accounts.

What do you dislike most about this product?

Most significantly, I don't like that the only person who can make changes is the super admin, which may be really annoying at times.

What recommendations would you give to someone considering this product?

The best feature of this tool is its price, much like all other Zoho products. it is quite affordable and provides nearly all the functionalities required for a startup.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Josue H.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Global network that enables excellent customer

Likeliness to Recommend

10 / 10

What differentiates Zoho CRM from other similar products?

Zoho CRM was named a Visionary for our robust solution, exceptional customer experience and increased market presence, enables a global network of more than 250,000 companies in 180 countries to convert more prospects, engage with customers and increase revenue. Transform your company with the Gold Standard in CRM software. Nucleus Research named Zoho a leader in the CRM Technology space, recognizing its ability to deliver long-term value for businesses. Zoho provides the best general-purpose and vertical-specific solutions in one place.

What is your favorite aspect of this product?

Communicates with customers on all channels: phone, email, live chat and social media, receive real-time notifications when customers interact with your company, Measure the effectiveness of communication with your customers and find the perfect time and channel to communicate with them. Automate sales routines instantly or at a later date, Analyze your workflow automation performance with Zia intelligence.

What do you dislike most about this product?

The integration of phone calls and email through the app is complex, it is a complicated software to learn how to use. It took our team quite a while to master this. There are key applications we use that cannot be integrated with Zoho.

What recommendations would you give to someone considering this product?

Link multiple rules into a single workflow. From sending emails to customers and following up on leads, to updating required fields, there are several things you need to do every day. Workflow rules help you complete these tasks by automatically triggering such actions when specific conditions are met. Set up to ten conditions for a single rule and increase the efficiency of a single workflow tenfold. It is elementary to execute the right actions at key stages of your sales process.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Laura L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

The gold standard, sales process builder

Likeliness to Recommend

9 / 10

What differentiates Zoho CRM from other similar products?

Zoho CRM enables a global network of more than 250,000 companies in 180 countries to convert more prospects, interact with customers and increase profits. Transform your company with the Gold Standard in CRM software. Efficiently communicate with your customers and find the perfect time and channel to communicate with them. Automate every aspect of your business and eliminate time-consuming repetitive tasks.

What is your favorite aspect of this product?

Optimize your lead nurturing process and get the most out of every lead you onboard. Trigger instant actions, stay informed about activities and track them more completely with workflows. Track key performance indicators, including future forecasts and current trends.

What do you dislike most about this product?

Better integration with Zoho Finance Suite. Lots of small issues here and I feel they have room for lots of improvements. Have to edit the record to regenerate the formula. Example: age field will not update automatically unless you edit and save the record. The module is not customizable through yourself, need customer support. Pricing and login that always requires a cell phone number are inconvenient and sometimes support is delayed.

What recommendations would you give to someone considering this product?

Provides you with advanced deal and prospect forecasting so you can identify those who are likely to convert and ultimately close more deals. Every time your team follows up on a lead or updates a pitch, a lot of manual work is required. Learn how to get these tasks done faster using workflows.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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