What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Generous Negotitation
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Analytics and Reporting
Prospect Tracking
Data Ingestion and Interoperability
Interaction Planning
Omni-Channel Communication Tracking
Lead Generation
Lead Scoring
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
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Zoho CRM Reviews
- Role: Public Sector
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jun 2023
Easy to use solution, some User Interface issues
Likeliness to Recommend
Pros
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Charges for Enhancements
Madhuri R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Best tool to tracks leads
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Easy to understand the features Easy to use the tool Very useful to track all the lead Easy to launch campaigns
What is your favorite aspect of this product?
Easy to launch campaigns Very useful to track all the lead
What do you dislike most about this product?
The reports are not so easy to understand
What recommendations would you give to someone considering this product?
Good to track Inbound leads
Pros
- Efficient Service
- Respectful
- Helps Innovate
- Continually Improving Product
Stella E.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Feb 2023
Great features.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Mass emailing and analytics. Great for data collection and monitoring. Great for marketing as marketing research is a great feature.
What is your favorite aspect of this product?
Lead generation and marketing. Role based access control and management. High degree of workflow automation and follow up
What do you dislike most about this product?
Some features are complicated to use.
What recommendations would you give to someone considering this product?
Great application for lead management and marketing.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features