What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Katheryne Melissa J.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2021
positive results in the sales department and full
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is an excellent software to track the company's sales channel, with it our sales department has increased in effectiveness and the extent to which the software is used is increasing, especially since it can be integrated with other programs in the company. same company, such as Zoho Project Management and Zoho email.
What is your favorite aspect of this product?
Its main advantage is its integration with other software such as Zoho Project Management and Zoho email, which gives it versatility to be used in different departments. However, its main use is in the sales department in which it has generated a very positive impact thanks to the fact that it is an easy product to customize and use, and in this way allows us to satisfactorily monitor our sales flows.
What do you dislike most about this product?
The response time in the customer service that Zoho presents is very long which makes it difficult to solve problems that may arise through the use of the software, therefore sometimes it is necessary to seek technical help outside of Zoho to solve specific problems that may arise. otherwise they would take a long time to resolve.
What recommendations would you give to someone considering this product?
Leaving aside the faulty customer service and the initial account setup that may take a little longer than expected, Zoho CRM is a very good product, its operation is smooth and its integration with other brand software makes it. adaptable to any organization, especially in the sales department.
Pros
- Continually Improving Product
- Enables Productivity
- Client Friendly Policies
- Helps Innovate
Daryl C.
- Role: Information Technology
- Industry: Agriculture
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
Great CRM, but could use stronger reporting.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The mobile capabilities make life easier for our sales staff.
What is your favorite aspect of this product?
The remote access is the strongest feature for us.
What do you dislike most about this product?
I would like to see stronger data integration and report management.
What recommendations would you give to someone considering this product?
This is a great CRM for a sales staff managed product. If raw data access doesn't concern you, this could be the right CRM for you.
Pros
- Reliable
- Enables Productivity
- Security Protects
- Helps Innovate
Jordan R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Marketing and sales product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I have no experience from similar products.
What is your favorite aspect of this product?
Zoho CRM ensures there is close relationship between the business and its customers.
What do you dislike most about this product?
This product has been performing excellently since I started using it.
What recommendations would you give to someone considering this product?
This product ensures business wins more clients and understands the problems of their customers.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Effective Service