What is Zendesk Sell?
Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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77 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Sell?
Pros
- Acts with Integrity
- Fair
- Trustworthy
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Activity and Workflow Management
Lead Management
Collaboration
Customer Service Management
Mobile
Telephony and Call Center Management
Marketing Management
Analytics and Reporting
Sales Management
Account and Contact Management
Quote Contract and Proposal
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
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Zendesk Sell Reviews
Anton E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
great product
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Easty to learn
What is your favorite aspect of this product?
Data export
What do you dislike most about this product?
No good overview
What recommendations would you give to someone considering this product?
Automate as much as possible
Pros
- Performance Enhancing
- Reliable
- Respectful
- Acts with Integrity
Cons
- Less Productive
- Commodity Features
- Less Efficient Service
Angelina Grisel S.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: End User of Application
Submitted Mar 2021
Good performance and good scalability
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
It is used in different areas of our organization to manage potential clients and different prospects that could be added to our company, which is why it is a key piece in our entire sales and organizational system.
What is your favorite aspect of this product?
A prominent aspect within the product is the customizations, which are a big part of why we use Zendesk Sell in our organization, We can also make sure that we are recording all the correct information when managing the database of all our clients and from there to save a substantial amount of time by having to complete or omit content that does not apply to a certain business model.
What do you dislike most about this product?
The only thing that I can emphasize to this product that gives us so many benefits is its speed, and that is that in many cases email updates take up to 10 minutes, which is why it is necessary to use an email server most of the time. weather.
What recommendations would you give to someone considering this product?
In my opinion, it is undoubtedly a very useful product, however it can become something simple for companies that use legal contracts or binding contracts for their businesses. As long as you work with companies or organizations that permanently use roundtrip contracts, as well as construction of the customizations, it is very little beneficial.
Pros
- Effective Service
- Saves Time
- Helps Innovate
- Continually Improving Product
Allan m.
- Role: Information Technology
- Industry: Agriculture
- Involvement: End User of Application
Submitted Mar 2021
Satisfying Experience with Zendesk Sell
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Zendesk Sell monitize our good relations with customers, where we end up getting more finances. Furthermore, Zendesk Sell universal acceptance, where the marketing strategies are limitless, and foster growth in a company.
What is your favorite aspect of this product?
Zendesk Sell has directed the sales department with proper strategies, which helps win the interest of customers, and they end up buying our products. The vendor support for Zendesk Sell is also immeasurable. Finally, issues quality, and sales related options, and this offers a merit in terms of competition.
What do you dislike most about this product?
Zendesk Sell has less competence in the customer intelligence role, which currently, it is vital, and the results are making many companies thrive in success.
What recommendations would you give to someone considering this product?
Zendesk Sell multiply the sales revenue of companies within a little time. Further, Zendesk Sell has appropriate analytical skills, giving the correct way to follow.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
