What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Company Details


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Awards & Recognition

Zendesk Sell won the following awards in the Lead Management category

Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 91

Analytics and Reporting

97

Lead Generation

94

Prospect Tracking

92

Interaction Planning

90

Lead and Contact Categorization

90

Lead Distribution

85

Omni-Channel Communication Tracking

82

Vendor Capability Ratings

Average 90

Availability and Quality of Training

100

Breadth of Features

100

Business Value Created

100

Ease of Customization

100

Ease of Data Integration

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Usability and Intuitiveness

100

Vendor Support

100

Zendesk Sell Reviews

Becky F.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

The best sales expert platform tool available

Likeliness to Recommend

9 / 10

What differentiates Zendesk Sell from other similar products?

Our team is now much more efficient at closing sales and keeping in touch with clients and prospects because to the platform's powerful features for lead and deal management and its automation capabilities.

What is your favorite aspect of this product?

It facilitates greater communication with the client and easier interaction with them. Facilitates the handling of leads, deals, and contracts by the team. Connecting with customers is made easy using this tool. Making changes to the settings is a breeze. With this platform, sales tracking is a breeze. Maintains tabs on the prospect's development.

What do you dislike most about this product?

Zendesk Sell is an effective customer relationship management system, but its price can be prohibitive for startups and other small businesses. Better training materials would also help shorten the learning curve associated with using some more complex features.

What recommendations would you give to someone considering this product?

Zendesk Sell has made lead and prospect management much easier. The software consolidates all customer interactions, giving our sales team a complete picture of each prospective client. Our capacity to monitor and cultivate leads has been substantially enhanced, leading to better-informed decision-making.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Dylan H.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2023

Great product with loads of customisation

Likeliness to Recommend

9 / 10

What differentiates Zendesk Sell from other similar products?

Product suite integration

What is your favorite aspect of this product?

Product integration

What do you dislike most about this product?

Clunky for back end set up

What recommendations would you give to someone considering this product?

It’s a great product but pricey

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Henry Jose A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Zendesk to manage prospect information

Likeliness to Recommend

9 / 10

What differentiates Zendesk Sell from other similar products?

We use Zendesk Sell in some areas of our organization to manage prospects and leads, especially students who may be interested in attending our university. Zendesk Sell is designed to help companies like our university achieve the overall goal of customer relationship management. Zendesk Sell is highly scalable and customizable, allowing us to gain actionable customer insights through our back-end analytics engine, uncover business opportunities through predictive analytics, optimize operations, and leverage known student histories and past interactions with our university's personalized customer service.

What is your favorite aspect of this product?

This CRM has almost everything we need, but lacks some features. The Base functionality, the ability to send emails within Base, track emails, leave notes, schedule appointments, import and export are essential features that are easy to learn, use and teach to new salespeople. I have previously employed products such as Pipe Drive and HubSpot CRM, and Base has been my favorite so far.

What do you dislike most about this product?

I wish there was an easier way to add photos to your contacts. If you have any social media feeds, you can collect photos, but I found the process cumbersome. I would like the ability to tag people in quotes. When collaborating with another salesperson, it would be great to be able to tag them in a deal to get their attention or remind them of a task without using our external team communication platform. One problem with Base is that they haven't improved it much.

What recommendations would you give to someone considering this product?

Zendesk is best for organizations that need a clean, simple but powerful CRM tool. It's intuitive, extremely easy to use, offers tons of video tutorials and access to FAQs from the California team, and has all the features of other more complex and expensive CRMs. Ideal for agencies that need to tailor their database to their needs and track sales, assignments and ongoing projects in graphical form. It is affordable and has an excellent phone app for real-time access to contacts, notes, tasks and a functional on-the-go platform. Teaching new users how to navigate and use is easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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