What is Zendesk Sell?
Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Sell?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Analytics and Reporting
Lead Generation
Prospect Tracking
Interaction Planning
Lead and Contact Categorization
Lead Distribution
Omni-Channel Communication Tracking
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Vendor Support
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Zendesk Sell Reviews
Becky F.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2024
The best sales expert platform tool available
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Our team is now much more efficient at closing sales and keeping in touch with clients and prospects because to the platform's powerful features for lead and deal management and its automation capabilities.
What is your favorite aspect of this product?
It facilitates greater communication with the client and easier interaction with them. Facilitates the handling of leads, deals, and contracts by the team. Connecting with customers is made easy using this tool. Making changes to the settings is a breeze. With this platform, sales tracking is a breeze. Maintains tabs on the prospect's development.
What do you dislike most about this product?
Zendesk Sell is an effective customer relationship management system, but its price can be prohibitive for startups and other small businesses. Better training materials would also help shorten the learning curve associated with using some more complex features.
What recommendations would you give to someone considering this product?
Zendesk Sell has made lead and prospect management much easier. The software consolidates all customer interactions, giving our sales team a complete picture of each prospective client. Our capacity to monitor and cultivate leads has been substantially enhanced, leading to better-informed decision-making.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Dylan H.
- Role: Consultant
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jan 2023
Great product with loads of customisation
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Product suite integration
What is your favorite aspect of this product?
Product integration
What do you dislike most about this product?
Clunky for back end set up
What recommendations would you give to someone considering this product?
It’s a great product but pricey
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Henry Jose A.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2023
Zendesk to manage prospect information
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
We use Zendesk Sell in some areas of our organization to manage prospects and leads, especially students who may be interested in attending our university. Zendesk Sell is designed to help companies like our university achieve the overall goal of customer relationship management. Zendesk Sell is highly scalable and customizable, allowing us to gain actionable customer insights through our back-end analytics engine, uncover business opportunities through predictive analytics, optimize operations, and leverage known student histories and past interactions with our university's personalized customer service.
What is your favorite aspect of this product?
This CRM has almost everything we need, but lacks some features. The Base functionality, the ability to send emails within Base, track emails, leave notes, schedule appointments, import and export are essential features that are easy to learn, use and teach to new salespeople. I have previously employed products such as Pipe Drive and HubSpot CRM, and Base has been my favorite so far.
What do you dislike most about this product?
I wish there was an easier way to add photos to your contacts. If you have any social media feeds, you can collect photos, but I found the process cumbersome. I would like the ability to tag people in quotes. When collaborating with another salesperson, it would be great to be able to tag them in a deal to get their attention or remind them of a task without using our external team communication platform. One problem with Base is that they haven't improved it much.
What recommendations would you give to someone considering this product?
Zendesk is best for organizations that need a clean, simple but powerful CRM tool. It's intuitive, extremely easy to use, offers tons of video tutorials and access to FAQs from the California team, and has all the features of other more complex and expensive CRMs. Ideal for agencies that need to tailor their database to their needs and track sales, assignments and ongoing projects in graphical form. It is affordable and has an excellent phone app for real-time access to contacts, notes, tasks and a functional on-the-go platform. Teaching new users how to navigate and use is easy.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing