Zendesk

Zendesk Sell

7.8 /10

What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Company Details

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Awards & Recognition

Zendesk Sell won the following awards in the Customer Relationship Management - Midmarket category

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1 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

4 Top Rated Features

2022

Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

77 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

7% Negative

8% Neutral

85% Positive

Pros

Acts with Integrity
Fair
Trustworthy
Respectful

Feature Ratings

Average 83

Activity and Workflow Management

Lead Management

Collaboration

Customer Service Management

Mobile

Telephony and Call Center Management

Marketing Management

Analytics and Reporting

Sales Management

Account and Contact Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 82

Breadth of Features

Quality of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Lead Management

Score 8.4

View Zendesk Sell in this category (opens in a new tab)

Customer Relationship Management - Small Business

Score 7.0

View Zendesk Sell in this category (opens in a new tab)

Zendesk Sell Reviews

Roman A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Strong analytical capabilities for decision making

Likeliness to Recommend

10 /10

What differentiates Zendesk Sell from other similar products?

Zendesk has been very beneficial to the entire organization. We have used the information and large amount of data it allows us to collect to improve and make necessary corrections to the products we offer to our customers. Zendesk helps us to analyze data quickly and easily without the need for extensive coding knowledge and provides very good reports.

What is your favorite aspect of this product?

I really like using Zendesk for collecting tickets, item data and creating enterprise-wide visualization dashboards and reports. It is a very intuitive and fairly easy to use resource that allows end users to create metrics, custom attributes and express data in a fairly engaging, easy to understand and decision profitable way.

What do you dislike most about this product?

There is a slight lack of clarity in the filters applied which tends to confuse users and the report generator could be more dynamic.

What recommendations would you give to someone considering this product?

Zendesk Explore is extraordinarily amazing and easy to use; it gives organizations everything they need to collect, analyze data and create their own custom visualization dashboards and reports. It's excellent, highly recommended.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Cilia F.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Zendesk is the best for providing quick solutions

Likeliness to Recommend

10 /10

What differentiates Zendesk Sell from other similar products?

It has helped us to improve customer service, as it allows all messages to reach the same destination, which is the platform. The agents have been very receptive to the platform, as it is very intuitive and easy to use. Customers have felt better attended to, which increases our sales.

What is your favorite aspect of this product?

It integrated seamlessly with email, WhatsApp, SMS, telephony and social media. Call routing is very useful and its real-time chats, allows us to be attentive to customer demands. It perfectly supports the large database we have.

What do you dislike most about this product?

The recordings are not working very well, the call recordings do not have good audio and the call text recordings do not capture all the information. It is a very intuitive software, but it is not easy to install and their technical service department did not provide enough help and we had to solve the situation on our own.

What recommendations would you give to someone considering this product?

It has increased the flow of customers that are served daily and the responsiveness of the agents has also increased. This software allowed us to provide better service, become a better company and increase the performance of technicians and agents.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Role: Consultant
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Extremely pricey, for half the functionalities

Likeliness to Recommend

1 /10

Pros

Respectful
Efficient Service

Cons

Less Performance Enhancing
Less Productive
Vendor's Interest First

Zendesk Sell

What is Zendesk Sell?

Company Details

Need Assistance?

Awards & Recognition

Zendesk Sell Ratings

77 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zendesk Sell?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Activity and Workflow Management Text or code-based and visual workflow designers.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Zendesk Sell Reviews

Roman A.

Strong analytical capabilities for decision making

Likeliness to Recommend

Pros

Cilia F.

Zendesk is the best for providing quick solutions

Likeliness to Recommend

Pros

Extremely pricey, for half the functionalities

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Activity and Workflow Management

Lead Management

Collaboration

Customer Service Management

Mobile

Telephony and Call Center Management

Marketing Management

Analytics and Reporting

Sales Management

Account and Contact Management

Quote Contract and Proposal

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration