What is Zendesk Guide?
Zendesk Guide is more than just a collection of articles. It’s a smart knowledge base that helps you capture and leverage your team’s know-how. It works natively with Zendesk Support to deliver better self-service for customers and improve agent efficiency.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZendesk Guide Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk Guide.
88 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Guide?
Pros
- Security Protects
- Performance Enhancing
- Enables Productivity
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Configurable Knowledge Repository
Workflow and Approval Management
Multi-Language Support
Multiple File Type Support
Version Control
Cataloging
Role-Based Access
API Integration
Rich Text Editor
Social Features
Intelligent Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Zendesk Guide Reviews
Leandro F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Nomvelo S.
- Role: Consultant
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Dec 2022
It is a tremendous product
Likeliness to Recommend
What differentiates Zendesk Guide from other similar products?
It makes work simpler
What is your favorite aspect of this product?
Zendesk macros
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Try it & you will never regret it
Cons
- Less Performance Enhancing
- Less Efficient Service
- Less Respectful
Abakuria M.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
Zendesk Guide Review
Likeliness to Recommend
What differentiates Zendesk Guide from other similar products?
With Zendesk Guide, there is improved self service support as the system leverages on teams knowledge to improve customer service
What is your favorite aspect of this product?
Using Zendesk Guide is easy and the software integrates well with Zendesk support
What do you dislike most about this product?
Using Zendesk Guide has been great and no issues
What recommendations would you give to someone considering this product?
Since Zendesk Guide has been working well as a knowledge management platform, I recommend it.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Saves Time