What is Zendesk Guide?
Zendesk Guide is more than just a collection of articles. It’s a smart knowledge base that helps you capture and leverage your team’s know-how. It works natively with Zendesk Support to deliver better self-service for customers and improve agent efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Guide?
Pros
- Security Protects
- Performance Enhancing
- Enables Productivity
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Configurable Knowledge Repository
Workflow and Approval Management
Multi-Language Support
Multiple File Type Support
Version Control
Cataloging
Role-Based Access
API Integration
Rich Text Editor
Social Features
Intelligent Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Zendesk Guide Reviews
Wayne L.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Knowledgeable Approach for Firms.
Likeliness to Recommend
What differentiates Zendesk Guide from other similar products?
Zendesk Guide offers concrete details for customer help.
What is your favorite aspect of this product?
Zendesk Guide directs the required communications for swift operation.
What do you dislike most about this product?
Zendesk Guide has aggressive assistance for communication purposes.
What recommendations would you give to someone considering this product?
Zendesk Guide is useful in enhancing dynamic communications.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Inspires Innovation
Bahati Asher F.
- Role: Operations
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Oct 2022
Integrates with a variety of social media channels
Likeliness to Recommend
What differentiates Zendesk Guide from other similar products?
They have a variety of integrations which does not come at extra cost. You can have the URL customized for help center at the same budget of $49/month and the team provides an ample support when you contact them with an issue. They are authentic with detailed information on where to start from wiit deployment to live product.
What is your favorite aspect of this product?
Customer support team- When you have a technical challenge, customer support team provides ample support and they follow-up until it has been fully resolved. You can have all tickets from different communication channels filtered and accessed from one dashboard and hence providing an organized communication
What do you dislike most about this product?
Small businesses with more than five operators may not be in position to use the tool since it is some how expensive and this affects small business ROI.
What recommendations would you give to someone considering this product?
Any business that needs to win customer support should try Zendesk because of so many possible opportunities to have communication organized in one place.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nancy R.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2022
Never disappoints
Likeliness to Recommend
What differentiates Zendesk Guide from other similar products?
Zendesk Guide is easy to navigate and use
What is your favorite aspect of this product?
I like the reporting feature that let's you receive details of sales received and projected without the fear of the report getting to the wrong person
What do you dislike most about this product?
There is nothing I dislike about this product
What recommendations would you give to someone considering this product?
Anyone in sales field should have this product as it serves so many needs effectively
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity