Knowledge Management Software

Knowledge Management

What is Knowledge Management Software?

Organizes digital documents and information assets into one collective resource, allowing users to easily store, create, find and share company knowledge. Shared knowledge should be easily accessible by both internal employees and external customers if applicable, and can be used for training, self-service, FAQs, and sharing best practices and processes.

Common Features

  • Intelligent Search
  • Rich Text Editor
  • Cataloging
  • API Integration
  • Role-Based Access
  • Reporting and Analytics
  • AI Capabilities
  • Multi-Language Support
  • Version Control
  • Workflow and Approval Management
  • Multiple File Type Support
  • Bulk Actions
  • Social Features
  • Configurable Knowledge Repository

Top Knowledge Management Software

2023 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 9
Next Award: Oct 2024

Top Knowledge Management Software 2024

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Composite Score
8.7 /10
CX Score
9.0 /10

Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.

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Pros

  • Acts with Integrity
  • Effective Service
  • Saves Time
  • Enables Productivity
Atlassian

Confluence

Composite Score
8.7 /10
CX Score
8.9 /10

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful
Badge Winner
Freshworks

Freshdesk

Composite Score
8.6 /10
CX Score
8.8 /10

Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

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Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Friendly Negotiation
Badge Winner
Bitrix24 Ltd

Bitrix24

Composite Score
8.5 /10
CX Score
8.8 /10

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

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Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
Badge Winner
Badge Winner
Guru Technologies

Guru

Composite Score
8.3 /10
CX Score
8.5 /10

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

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Pros

  • Reliable
  • Continually Improving Product
  • Unique Features
  • Caring
Badge Winner
Badge Winner
Silly Moose (KnowledgeOwl)

KnowledgeOwl

Composite Score
8.3 /10
CX Score
8.6 /10

KnowledgeOwl helps organizations of all sizes build better knowledge bases.

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Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
Badge Winner
Badge Winner
QualityUnit

LiveAgent

Composite Score
8.2 /10
CX Score
8.3 /10

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.

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Pros

  • Reliable
  • Enables Productivity
  • Generous Negotitation
  • Client's Interest First
Badge Winner
Composite Score
8.1 /10
CX Score
8.2 /10

Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.

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Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Respectful
Composite Score
7.6 /10
CX Score
7.6 /10

Zendesk Guide is more than just a collection of articles. It’s a smart knowledge base that helps you capture and leverage your team’s know-how. It works natively with Zendesk Support to deliver better self-service for customers and improve agent efficiency.

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Pros

  • Security Protects
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Products below are ineligible for awards due to insufficient recent reviews

HelpCrunch Corporation

HelpCrunch

Composite Score
8.4 /10
CX Score
8.5 /10

HelpCrunch is an all-around communication platform for customer service and sales. It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation. Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing