HubSpot Service Hub
8.1 /10

What is HubSpot Service Hub?

Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Knowledge Management category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative
9% Neutral
91% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 85

AI Capabilities

87

Multiple File Type Support

87

Social Features

87

Role-Based Access

87

Workflow and Approval Management

86

Version Control

86

Configurable Knowledge Repository

86

Reporting and Analytics

86

Rich Text Editor

85

Multi-Language Support

84

Intelligent Search

83

Vendor Capability Ratings

Average 83

Vendor Support

87

Ease of IT Administration

86

Ease of Implementation

86

Availability and Quality of Training

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

83

Business Value Created

81

Ease of Customization

81

Breadth of Features

80

Product Strategy and Rate of Improvement

77

HubSpot Service Hub Reviews

Tony F.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

quick to use easy to learn

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

more in depth customization

What is your favorite aspect of this product?

love how it can do so many different things to help me

What do you dislike most about this product?

nothing really this product is simple awesome

What recommendations would you give to someone considering this product?

make sure you research the exact aspects that you need

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Hiba E.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great, but not the smoothest,

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

Easy to use the set up features, automated workflows work well.

What is your favorite aspect of this product?

bulk adjustments

What do you dislike most about this product?

not all features can be adjusted by bulk. the connection between the "Conversation Inbox" and the Ticketing, they should be separated completely since not all features are connected.

What recommendations would you give to someone considering this product?

Ensure your internal processes flow with the product, as you cannot change a product to match your internal processes. We have a lot of internal emails as part of our internal process, which affects the automation of tickets, and have to manually adjust them as the system functions off the domain.

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client Friendly Policies

Dirk L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Reliable if Not Quite Full Featured CS Tool

Likeliness to Recommend

7 /10

What differentiates HubSpot Service Hub from other similar products?

Primarily cost and as with all Hubspot products the overt availability of training and explainers.

What is your favorite aspect of this product?

The Omnichannel Communications suite. Like the ease with which it integrates with Facebook Messenger has been a real time saver.

What do you dislike most about this product?

The lack of smart cues in this day and age is disorienting to say the least.

What recommendations would you give to someone considering this product?

Don't get frustrated if you run into a problem. The solution or answer you're looking for is definitely already online somewhere.

Pros

  • Friendly Negotiation
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Effective Service

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