HubSpot Service Hub Customer Reviews 2023

What is HubSpot Service Hub?

Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.

Company Details

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Awards & Recognition

HubSpot Service Hub won the following awards in the Knowledge Management category

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1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2023

Service Experience

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

0% Negative

6% Neutral

94% Positive

Pros

Performance Enhancing
Trustworthy
Efficient Service
Respectful

Feature Ratings

Average 86

Workflow and Approval Management

90

Role-Based Access

89

Social Features

89

AI Capabilities

88

Multiple File Type Support

87

Version Control

86

Configurable Knowledge Repository

86

Reporting and Analytics

86

Rich Text Editor

86

Intelligent Search

85

Multi-Language Support

85

Vendor Capability Ratings

Average 84

Ease of Customization

100

Ease of IT Administration

100

Business Value Created

98

Availability and Quality of Training

96

Breadth of Features

94

Quality of Features

94

Product Strategy and Rate of Improvement

93

Vendor Support

93

Usability and Intuitiveness

89

Ease of Data Integration

88

Ease of Implementation

87

Also Featured in...

Customer Success

Score 8.9

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Customer Service - Enterprise

Score 8.7

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HubSpot Service Hub Reviews

Scott A.

Role: Sales Marketing
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Hubspot is all about the UI

Likeliness to Recommend

7 / 10

What differentiates HubSpot Service Hub from other similar products?

It's the easiest and most intuitive user interface

What is your favorite aspect of this product?

the intuitive UI

What do you dislike most about this product?

Nothing, I like that it makes sense even when you're unfamiliar with it

What recommendations would you give to someone considering this product?

Hubspot is a leader in UI ease of usability

Pros

Helps Innovate
Trustworthy
Caring
Respectful

Daniella T.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

HubSpot Service Hub Is So Impressive

Likeliness to Recommend

10 / 10

What differentiates HubSpot Service Hub from other similar products?

With HubSpot Service Hub, we are able to manage our relationships with our customers easily. HubSpot Service Hub enables us to track our customers' chats and maintain good relationships.

What is your favorite aspect of this product?

The interface of HubSpot Service Hub is so impressive and simple to understand. The support team of HubSpot Service Hub is also so helpful.

What do you dislike most about this product?

All the features of HubSpot Service Hub works well for us. I do not dislike anything about HubSpot Service Hub.

What recommendations would you give to someone considering this product?

I highly recommend HubSpot Service Hub. HubSpot Service Hub is so reliable and simple to manage.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Laiken H.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

HubSpot Service Hub Works Magic for Use

Likeliness to Recommend

10 / 10

What differentiates HubSpot Service Hub from other similar products?

HubSpot Service Hub is easy to customize, which makes it a top customer service tool. HubSpot Service Hub is also very affordable to use.

What is your favorite aspect of this product?

We have been able to increase our customer base because HubSpot Service Hub is an easy to use customer service management tool. The reliability of HubSpot Service Hub makes it a perfect tool.

What do you dislike most about this product?

HubSpot Service Hub never disappoints.

What recommendations would you give to someone considering this product?

HubSpot Service Hub is a game changer. You need to give HubSpot Service Hub a try and you will be able to manage your customers perfectly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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HubSpot Service Hub

HubSpot Service Hub

What is HubSpot Service Hub?

Company Details

Need Assistance?

Awards & Recognition

HubSpot Service Hub Ratings

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love HubSpot Service Hub?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

AI Capabilities Artificial intelligence to enhance knowledge management such as automatically tagging content, recognizing duplicate content, and suggesting relevant content.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Version Control Tracking of document versions with each iteration of document changes.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Customer Success

Customer Service - Enterprise

HubSpot Service Hub Reviews

Scott A.

Hubspot is all about the UI

Likeliness to Recommend

Pros

Daniella T.

HubSpot Service Hub Is So Impressive

Likeliness to Recommend

Pros

Laiken H.

HubSpot Service Hub Works Magic for Use

Likeliness to Recommend

Pros

Most Popular HubSpot Service Hub Comparisons

Confluence

Freshdesk

KnowledgeOwl

Bitrix24

Guru

Zendesk Guide

Feature Ratings

Workflow and Approval Management

Role-Based Access

Social Features

AI Capabilities

Multiple File Type Support

Version Control

Configurable Knowledge Repository

Reporting and Analytics

Rich Text Editor

Intelligent Search

Multi-Language Support

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation