What is HubSpot Service Hub?
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Helps Innovate
- Inspires Innovation
- Respectful
- Client's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
CRM Integration
Onboarding Workflow Management
Reporting and Analytics
Customer Scorecards
Account Health Tracking
Onboarding Collateral Management
Centralized Note Taking
Onboarding Portal
Surveys and Polling
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
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HubSpot Service Hub Reviews
Elliot P.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Pretty Powerful
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
This interconnectedness with the Hubspot ecosystem is unmatched by competitors like Zendesk, which often requires third-party integrations to achieve similar cohesion.
What is your favorite aspect of this product?
The ability to track customer interactions across marketing and service. During a recent product launch campaign, we seamlessly transitioned leads to the service team, ensuring a personalized post-purchase experience
What do you dislike most about this product?
The steep initial learning curve.
What recommendations would you give to someone considering this product?
Start with the HubSpot CRM to familiarize the team with the ecosystem before diving into Service Hub.
Pros
- Efficient Service
- Inspires Innovation
- Acts with Integrity
- Transparent
Sai Prakash Reddy A.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Great UI, tons of features, & awesome support
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The main difference is that it's an all-in-one package that gives an organization/individual teams a powerful way of knowing what is going on and strive towards the success of the organization together.
What is your favorite aspect of this product?
The reporting capabilities are absolutely great. And the ability to automate some tasks, customize the workflows
What do you dislike most about this product?
Unable to customize certain emails
What recommendations would you give to someone considering this product?
Look at the whole suite of features. It will absolutely fill your needs.
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Karen B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2023
HubSpot Service Hub is amazing!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The numerous ways to get in touch with Hubspot customer success representatives are its best feature. You are prompted to select the best or most advantageous method of communication by the assistance icon at the bottom. The fact that there are more assistance choices than just one-on-one conversation is one of the nicest advantages. Very user-friendly, with simple, logical searches.
What is your favorite aspect of this product?
Without HubSpot Service Hub, we wouldn’t be able to carry out our everyday tasks. We can keep track of chats and support tickets in real time and engage with customers via live chat or emails thanks to this fantastic tool. There are many options available for reporting and campaigns. The Slack integration is my favorite feature because it allows me to check for fresh messages on my phone.
What do you dislike most about this product?
The main drawback, in my opinion, is the lack of flexibility in some of the preset features. In HubSpot, there are only 3 levels by default for Priority, even though we have four levels. Other than that minor flaw, I adore it.
What recommendations would you give to someone considering this product?
I can catch up and set things up on my own with the aid of the Service Desk Academy. It’s self-serve onboarding, which I adore. It is very easy to develop bespoke attributes and workflows. It facilitates the team’s work and gives me excellent visibility into our support activities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
