What is HubSpot Service Hub?
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Helps Innovate
- Inspires Innovation
- Respectful
- Client's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
CRM Integration
Onboarding Workflow Management
Reporting and Analytics
Customer Scorecards
Account Health Tracking
Onboarding Collateral Management
Centralized Note Taking
Onboarding Portal
Surveys and Polling
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Also Featured in...
HubSpot Service Hub Reviews
Samantha S.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2023
HubSpot is a great option.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot is pretty similar to other tools but does have some great unique functionalities.
What is your favorite aspect of this product?
I like how easy to use it is and how simple it is to customize.
What do you dislike most about this product?
Sometimes it can seem like there is way more than I need and it can get confusing.
What recommendations would you give to someone considering this product?
HubSpot is a very trusted brand and is a great CRM tool for small to large businesses.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Eduardo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Sukh K.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2023
Perfect to manage customer conversation & campaign
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Great asset for us as a reporting purpose to clients and much more with standardized email with proper chat responses. Easy to setup and host & create website and edit blogs. Additionally, flexibility in sending emails in bulk to targeted audience.
What is your favorite aspect of this product?
One can browse organized & complete history of tickets to track the customers behaviors. Moreover, helpful and efficient for customer success with interactive dashboards and reporting.
What do you dislike most about this product?
I like the tool very much its very helpful in customer success but sometimes need to struggle with integration and also customize options in reporting section is limited.
What recommendations would you give to someone considering this product?
One stop platform from website hosting, email marketing to customer engagement. Help in customer success to filter out MQL and SQL even reporting is very helpful. Live chat and support team is very useful.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity