What is HubSpot Service Hub?
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Helps Innovate
- Inspires Innovation
- Respectful
- Client's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
CRM Integration
Onboarding Workflow Management
Reporting and Analytics
Customer Scorecards
Account Health Tracking
Onboarding Collateral Management
Centralized Note Taking
Onboarding Portal
Surveys and Polling
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
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HubSpot Service Hub Reviews
Saadat C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2023
Does the job!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Ease of use and integration capability
What is your favorite aspect of this product?
Visibility across the board.
What do you dislike most about this product?
Not much to add
What recommendations would you give to someone considering this product?
With the same business use case yes.
Pros
- Acts with Integrity
- Over Delivered
- Friendly Negotiation
- Helps Innovate
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
My Experience with HubSpot Service Hub
Likeliness to Recommend
Pros
- Trustworthy
- Effective Service
- Altruistic
- Client's Interest First
Marva F.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Best CRM for organizing all processes
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The fact that I can obtain answers to my questions quickly and that everything is linked together means I don't have to switch between several apps. Hubspot's ability to sync with other programs and amass data is fantastic.
What is your favorite aspect of this product?
Having all of our customer data in one location and the ability to restrict access based on a user's role is a huge help to our organization. Without compromising the privacy of our sensitive data, we can give all members of the team access to the information they need to do their jobs.
What do you dislike most about this product?
I'd appreciate a high-level explanation of how everything works together. Since I use Hubspot for a variety of functions, including sales, customer service, and marketing, I've discovered that there are occasions when something doesn't work in CS since we've used a different record in sales and our contacts reflect this.
What recommendations would you give to someone considering this product?
That I can eliminate the need of many platforms. This is the largest issue that Hubpsot has resolved for me; I love how I can use it for Sales, marking, and CS with no trouble at all; I simply need to link everything appropriately.
Pros
- Enables Productivity
- Security Protects
- Helps Innovate
- Continually Improving Product