What is Zendesk Guide?
Zendesk Guide is more than just a collection of articles. It’s a smart knowledge base that helps you capture and leverage your team’s know-how. It works natively with Zendesk Support to deliver better self-service for customers and improve agent efficiency.
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
2
Since last award
95 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Guide?
Pros
- Security Protects
- Performance Enhancing
- Enables Productivity
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Configurable Knowledge Repository
Workflow and Approval Management
Multi-Language Support
Multiple File Type Support
Version Control
Cataloging
Role-Based Access
API Integration
Rich Text Editor
Social Features
Intelligent Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Zendesk Guide Reviews
Gustavo M.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2021
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Zendesk Guide from other similar products?
The number of reports
What is your favorite aspect of this product?
The customer performs self-service without the need to interact with an agent
What do you dislike most about this product?
The dollar value for Brazil
What recommendations would you give to someone considering this product?
You can acquire without fear of making mistakes
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy