What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Reconciliation
Accounts Payable Purchase Orders
Dashboards, Analytics and Reporting
General Ledger Chart of Accounts
Cost Revenue Tracking
Cash Flow Management
Integration APIs
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Xero Reviews
Bjoern F.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2021
overall good platform, easy to use but not perfect
Likeliness to Recommend
What differentiates Xero from other similar products?
fresh style and different approach to common solutions that have been around for a long time
What is your favorite aspect of this product?
ease of use and simplicity for main business accounting needs
What do you dislike most about this product?
not much development going on to add new features and fix issues, seems more or less the same as 4 years ago
What recommendations would you give to someone considering this product?
it's a solid platform, but doesn't have everything, lots of add-ons available and fair pricing
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Alex H.
- Role: Finance
- Industry: Apparel
- Involvement: Vendor Management and Renewal
Submitted Mar 2021
Easy to use. Recommend to all businesses
Likeliness to Recommend
What differentiates Xero from other similar products?
Ease of use. Only thing I’d say is it lacks management accounting properties as much as the others. But I don’t use this
What is your favorite aspect of this product?
Bank Feeds and easy reconciliation
What do you dislike most about this product?
That credit notes can’t be seen when reconciling a payment from the bank to an invoice
What recommendations would you give to someone considering this product?
How easy it is to use. We recommend all of our clients to this
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Alison H.
- Role: Finance
- Industry: Agriculture
- Involvement: End User of Application
Submitted Mar 2021
Enjoyable & intuitive bookkeeping software
Likeliness to Recommend
What differentiates Xero from other similar products?
The main difference that Xero offers from other similar products is their willingness to work with companies in the cannabis industry, as long as they abide by state regulations.
What is your favorite aspect of this product?
I liked the intuitiveness of the accounts payable tracking system. It was easy to break down due dates and track check payments.
What do you dislike most about this product?
The version of Xero that I was using made annual reporting difficult to complete. I had the sense that Xero was more of a bookkeeping software and less of a full-blown accounting system.
What recommendations would you give to someone considering this product?
Plan ahead and work with customer service agents to ensure that you have all of the tools needed for end of year reporting requirements.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy