What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Reconciliation
Accounts Payable Purchase Orders
Dashboards, Analytics and Reporting
General Ledger Chart of Accounts
Cost Revenue Tracking
Cash Flow Management
Integration APIs
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Xero Reviews
Dennys C.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2020
CONTROL IN OUR FINANCES.
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is a powerful financial platform which is wonderful and provides a quality service in terms of financial processes, it offers its users the opportunity and ease of working regardless of their location or operating system, in a very secure way. Xero is professional and offers exceptional features, offers a visually pleasing interface and with total simplicity and ease of use, understandable at first glance. There are many my favorite aspects of this platform since in general everything that it offers me I love with Xero everything is possible.
What is your favorite aspect of this product?
I love Xero and it offers me excellent features, maximum functionality, coverage, safe and gives me the opportunity to obtain a unique experience, it is a very helpful software for me and of great benefit, I love everything about this platform but one of my My favorite aspects are their professionalism and the ease with which everything is developed on the platform, it is absolutely fabulous.
What do you dislike most about this product?
So far there is no aspect that I dislike about Xero since all the time that I have used it, it works perfectly, with total security, ease and coverage. It is a platform that I love and I have nothing bad to limit about it, it is heading in the right direction.
What recommendations would you give to someone considering this product?
I want to recommend this wonderful Xero program to any organization or person in particular who needs to keep an absolute control of their accounts payable, accounts receivable and billing, Expense claims. Keeping complete control of your movements, it is a tool that works efficiently and safely providing infinite tools that are of great help to go to the goal and achieve success, It also has mobile applications such as Xero Touch for IOS and Android devices, Allowing users to work from anywhere and comfortably.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Madhu K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2020
My overall experience with Xero
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is the best fit for small businesses that are looking to simplify accounting in the cloud at an affordable price.
What is your favorite aspect of this product?
The best thing about Xero is availability of both SaaS and on-premises programs. Managing cash flows, AP and AR Automation are among the things that I give kudos.
What do you dislike most about this product?
I do not like that Xero needs me to always stay connected to the internet to use it.
What recommendations would you give to someone considering this product?
Tutorials and documentations are available online, i would suggest reading them in case they face issues on customization.
Pros
- Friendly Negotiation
- Helps Innovate
- Continually Improving Product
- Reliable
Andrea R.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2020
Accounting made perfect by Xero
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is a great accounting tool for mid sized to global enterprise corporations.
What is your favorite aspect of this product?
I am able to view and manage due bills for payments with Xero. Managing cash flows is another thing that i cannot forget to mention.
What do you dislike most about this product?
Xero however is hectic to customize without IT skills.
What recommendations would you give to someone considering this product?
First read tutorials or request trainings from the vendor.
Pros
- Generous Negotitation
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product