What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Reconciliation
Accounts Payable Purchase Orders
Dashboards, Analytics and Reporting
General Ledger Chart of Accounts
Cost Revenue Tracking
Cash Flow Management
Integration APIs
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Xero Reviews
Brittany N.
- Role: Finance
- Industry: Government
- Involvement: End User of Application
Submitted Aug 2020
Accounting made easy by Xero
Likeliness to Recommend
What differentiates Xero from other similar products?
Cost revenue tracking is a bit simple to handle with Xero. It has a free version, unlike other accounting software.
What is your favorite aspect of this product?
I like that both AP and AR Automation are way too easy to handle with Xero. Cash inflow abd outflow features are simple to work with.
What do you dislike most about this product?
I least like the way Xero lacks capabilities for large organizations.
What recommendations would you give to someone considering this product?
To be considerate on their needs prior to decision making, during deployment.
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Reliable
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2020
Efficient only for very small businesses.
Likeliness to Recommend
Pros
- Respectful
- Client Friendly Policies
- Altruistic
- Client's Interest First
Cons
- Charges for Enhancements
- Less Inspiring
- Inhibits Innovation
Macarten B.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2020
Great features for the price.
Likeliness to Recommend
What differentiates Xero from other similar products?
A great fit for small business.
What is your favorite aspect of this product?
How easy it is to navigate.
What do you dislike most about this product?
There are a few limitations on the amount of custom tracking categories, which requires you to prioritise what you want to track per transaction line item.
What recommendations would you give to someone considering this product?
If ease of use is a core requirement, this software is worthwhile.
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Unique Features