What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Reconciliation
Accounts Payable Purchase Orders
Dashboards, Analytics and Reporting
General Ledger Chart of Accounts
Cost Revenue Tracking
Cash Flow Management
Integration APIs
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Xero Reviews
Robert D.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2021
What I have encountered with Xero in Legal service
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is cheap in comparison to other related online accounting services.
What is your favorite aspect of this product?
Xero has minimized errors encountered during repetitive account procedures such as invoicing and acounts automation.
What do you dislike most about this product?
Xero do not cater accounting needs for global enterprise companies, but after integrating with external applications and APIs, it suits all desires.
What recommendations would you give to someone considering this product?
To request whitepapers abd ebooks from the vendor before they start implementing and integrating Xero to company API.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bailey M.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted May 2021
Streamlining Accounting Procedures for 24.7.12.365
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero has both on-premises and cloud-based systems, which are easy to use compared to other Accounting programs.
What is your favorite aspect of this product?
I like the way it has been easy to automate accounts receivable and account payables purchase orders. Inventory control and invoice customization.
What do you dislike most about this product?
Xero do not have or cover needs for global enterprise organizations, thus it do not offer room for accounting growth.
What recommendations would you give to someone considering this product?
Prior to implementation, it's wise to know the size of their organization so as to contemplate if it will meet their needs.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Marie-Claire R.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2021
Intuitive Accounting software
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero was built from the group up to be online, unlike other accounting software packages that tried to transition their software based software to online. It is very easy to use and has a great dashboard, online app and a great reconcile feature. I have been using Xero in two businesses that I run for six years now and it is a joy to use.
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Hubdoc integration isn't as intuitive.
What recommendations would you give to someone considering this product?
If you are looking for an easy to use accounting software product that you can share with others, this is a great choice.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity