Workbooks

Workbooks CRM

6.8 /10

What is Workbooks CRM?

Developed by a team of entrepreneurs based in the UK, Workbooks is a robust SaaS-based CRM system offering Marketing and Sales Automation, Customer Service and Support, and a host of other useful business and customer relationship applications. The system is used by small and mid-sized companies in a variety of verticals, including consulting, healthcare, media, and professional services.

Company Details

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Workbooks CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workbooks CRM.

76 Likeliness to Recommend

94 Plan to Renew

69 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workbooks CRM?

5% Negative

19% Neutral

76% Positive

Pros

Efficient Service
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Inspiring
Vendor's Interest First

Feature Ratings

Average 75

Analytics and Reporting

Sales Management

Marketing Management

Account and Contact Management

Lead Management

Mobile

Quote Contract and Proposal

Activity and Workflow Management

Collaboration

Telephony and Call Center Management

Customer Service Management

Vendor Capability Ratings

Average 71

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Ease of Customization

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Workbooks CRM Reviews

Simone R.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

So many brilliant features.

Likeliness to Recommend

9 /10

What differentiates Workbooks CRM from other similar products?

The breadth of features and the ease of reporting

What is your favorite aspect of this product?

Integration with Spotler is excellent and easy to use.

What do you dislike most about this product?

Unfortunately the cost.

What recommendations would you give to someone considering this product?

Check the differences between the different packages as sometimes less is more.

Pros

Continually Improving Product
Reliable
Enables Productivity
Over Delivered

Harrison D.

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Outstanding automated reporting

Likeliness to Recommend

9 /10

What differentiates Workbooks CRM from other similar products?

Workbooks CRM Makes the integration of all processes smooth and eliminated the needs for other softwares that got very convoluted to use.

What is your favorite aspect of this product?

Lead forensics and lead generation was the highlight of Workbooks as we sought to grow our outreach capabilities

What do you dislike most about this product?

It is overwhelming and clunky at times when a user is not properly trained

What recommendations would you give to someone considering this product?

Utilize customer support from the very beginning to ensure you are starting off knowledgable and comfortable with all of the features

Pros

Performance Enhancing
Trustworthy
Unique Features
Caring

Dr AbdulRahman E.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Good product with some unique features

Likeliness to Recommend

7 /10

What differentiates Workbooks CRM from other similar products?

Ease of use

What is your favorite aspect of this product?

Data representation

What do you dislike most about this product?

Generally it does what I want

What recommendations would you give to someone considering this product?

Make sure you are fully aware of all the features

Pros

Enables Productivity
Unique Features
Client's Interest First
Reliable

Workbooks CRM

What is Workbooks CRM?

Company Details

Need Assistance?

Workbooks CRM Ratings

76 Likeliness to Recommend

94 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love Workbooks CRM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Workbooks CRM Reviews

Simone R.

So many brilliant features.

Likeliness to Recommend

Pros

Harrison D.

Outstanding automated reporting

Likeliness to Recommend

Pros

Dr AbdulRahman E.

Good product with some unique features

Likeliness to Recommend

Pros

Feature Ratings

Analytics and Reporting

Sales Management

Marketing Management

Account and Contact Management

Lead Management

Mobile

Quote Contract and Proposal

Activity and Workflow Management

Collaboration

Telephony and Call Center Management

Customer Service Management

Vendor Capability Ratings

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Ease of Customization

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support