What is UKG Pro?
UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
98 Plan to Renew
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+65 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Fair
- Trustworthy
Cons
- Under Delivered
- Wastes Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Time Capture Physical
Rate Policies
Time Capture Virtual
Attendance Management and Policies
Shift Management
Workforce Scheduling
Labor Costing and Splitting
Workforce Dashboards and Reporting
Absence Management
Staffing
Workforce Planning and Forecasting
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Ease of Customization
Ease of Implementation
Also Featured in...
Payroll
Score 8.5
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Human Capital Management - Enterprise
Score 8.4
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Talent Management
Score 7.7
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Benefits Administration
Score 7.3
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UKG Pro Reviews
- Role: Human Resources
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Apr 2022
Good product but customer service is lacking
Likeliness to Recommend
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
Cons
- Wastes Time
- Less Efficient Service
- Less Effective Service
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Need more robust timekeeping features
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
John S.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Does complicated timekeeping like no other
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
It can do complicated pay rules / work rules, etc.
What is your favorite aspect of this product?
It can do the complicated timekeeping that others can't do. They constantly improving the product and features. Their customer support is awesome.
What do you dislike most about this product?
The Business Structure. It needs work especially when interfacing with SAP on-premise or SuccessFactors.
What recommendations would you give to someone considering this product?
Do your research in picking an implementation partner. One who has done many, especially in your area - e.g. manufacturing. One who has experience in the Dell Boomi interface arena, especially if they have done interfaces before with your HCM solution - e.g. PeopleSoft or SAP
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Inspires Innovation