What is UKG Pro?
UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
2
Since last award
91 Plan to Renew
2
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Fair
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Regulatory Compliance
Payroll Integration
Benefits Administration
Self Service Portal
User and Enrollment Management
Contributions and Payment Tracking
Archiving and Reporting
Provider Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Also Featured in...
Payroll
Score 8.5
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Human Capital Management - Enterprise
Score 8.4
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Talent Management
Score 7.7
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Workforce Management - Enterprise
Score 7.6
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UKG Pro Reviews
Emily S.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Nov 2021
Easy to use, but could use some improvements
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The customer success portal and ability to create cases, teams seem to work together well.
What is your favorite aspect of this product?
Easy to use, I love the Share Ideas page but would like to see more of the favorited ideas implemented.
What do you dislike most about this product?
Certain improvements are needed, namely in benefits administration and certain areas of payroll.
What recommendations would you give to someone considering this product?
Evaluation of the Share Ideas page to make them come to fruition, it's frustrating to see "future consideration" on a well received idea for years over years.
Pros
- Trustworthy
- Effective Service
- Client Friendly Policies
- Fair
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
UKG needs a major overhaul. It is currently awful.
Likeliness to Recommend
Pros
- Trustworthy
- Caring
- Respectful
- Fair
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable