In Partnership With SelectHub
Software Claimed
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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UKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
2
Since last award
97 Plan to Renew
2
Since last award
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Trustworthy
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Wellness
Performance Management
Onboarding Offboarding
Collaboration
Talent Acquisition
Employee Engagement
Career Pathing
Learning and Development
Compensation Management
Succession Planning
Rewards Recognition
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Ease of Data Integration
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Also Featured in...
Human Capital Management - Enterprise
Score 8.2
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Workforce Management - Enterprise
Score 8.2
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Payroll
Score 8.1
View UKG Pro in this category (opens in a new tab)
Benefits Administration
Score 7.7
View UKG Pro in this category (opens in a new tab)
Payroll
UKG Pro
Transform your organization with a truly connected global workforce experience — moving beyond traditional definitions of human capital management (HCM) to look further and combine transformative HR technology with robust payroll functionality and deeper workforce management capabilities.
UKG Pro Reviews
Glenny S.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2025
One of the best HCM System
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Their customer service. The technical team goes above and beyond on covering client needs. Her promptness and care make the interactions and collaboration smoother, and partnership is a pleasure.
What is your favorite aspect of this product?
Payroll processing
What do you dislike most about this product?
Performance Reviews
What recommendations would you give to someone considering this product?
It is a great product, will take a bit of time to build it and personalize for your business needs and processes but it is so worth it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Alisha M.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Sep 2025
UKG Robust Features, Complex Implementation
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro differentiates itself through robust global compliance tools and seamless integration capabilities. Its intuitive interface and mobile-first design empower employees and managers alike, making it ideal for companies seeking scalable, user-friendly HR solutions
What is your favorite aspect of this product?
UKG Pro is its strong emphasis on employee experience combined with powerful AI-driven insights. The platform’s personalized workflows and intuitive interface make managing talent, payroll, and HR seamless. It helps organizations engage employees effectively while providing leaders with data to make smarter, more strategic workforce decisions.
What do you dislike most about this product?
The most frustrating part of UKG Pro is its complex setup and customization, which can be time-consuming and require expert support. Some users find the learning curve steep, especially for smaller teams without dedicated HR tech resources, slowing initial adoption and impacting early productivity.
What recommendations would you give to someone considering this product?
considering UKG Pro, be prepared for an initial investment in training and setup to fully leverage its capabilities. Engage with experienced implementation partners to tailor the system to your needs. Focus on change management to ease adoption and maximize employee engagement. Its strength lies in scalability and employee experience, so align it with your long-term HR goals.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Ripudaman K.
- Role: Human Resources
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Sep 2025
Best HCM solution with payroll & HR capabilities.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
It is different from other platform due to its strong payroll functionality, employee engagement tools, and excellent customer support.
What is your favorite aspect of this product?
Its user-friendly payroll and benefits management features are my favorite aspects of this platform.
What do you dislike most about this product?
The reporting and analytics features could be more flexible and intuitive.
What recommendations would you give to someone considering this product?
Clearly define your payroll and HR workflows in advance to take full advantage of its automation and employee engagement features.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
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